Director of Customer Success

  • PRS,
  • Remote or Herndon, VA
  • 15 hours ago
Customer Success, Account Management, Accounting, GovCon, Government Contracting, Communication Skills, ERP, Technology, SaaS, Business Development, Sales, Professional Services
Full Time
Depends on Experience
Work from home available Travel required to 10%.

Job Description

Our client is looking to augment their team with an experienced Director of Customer Service to assist in the implementation and support of Company’s GovCon ERP solutions.

Preference is for a Candidate in the Washington DC Metropolitan area (DC/Maryland/Virginia).

Preferred Requirements:

  • 7+ years of experience with Customers in ERP implementations
  • 5+ years of experience in client-facing roles; consulting or working with Government Contracting agencies (GovCon)
  • Bachelor's Degree in Accounting related, or equivalent experience preferred
  • Current/previous roles in Customer Service (CSM), Account Management, Professional Services, Account Management, Sales, etc.
  • Experience working across functional and technical teams to deliver ERP solutions
  • Effective written and oral communication with multiple levels of leadership
  • Experience navigating and steering customer engagements to completion with a high level of customer satisfaction.
  • Experience coordinating between teams/customers to meet unique customer requirements
  • Excellent customer service and relationship development skills, Time management and organization skills, Enthusiasm for challenges and strong work ethic

Description:

  • Work closely with sales, marketing, professional services, product management, customer care, and customers to assess customer satisfaction / risk, identify opportunities, and recommend a plan of action.
  • Work with all stakeholders to scope work, identify appropriate resources, track and report progress, communicate with customers.
  • Internal voice of the customer for support and future product releases.
  • Provide expertise on the Company’s products and highlight key features and functionality allowing the customer to achieve their objectives.
  • Evangelize on behalf of Company’s products and influence customers at an executive level to allocate the appropriate resources to achieve their goals.
  • Accelerate customer adoption through education and engagement
  • Assist customers in identifying use cases for priority adoption of Company’s products as well as best practice implementations
  • Develop a trusted advisor relationship with customers to ensure Company releases and actions are closely aligned with the customer’s business goals and strategy
  • Travel moderately as necessary

All resumes will be considered but due to applicant volume it will only be possible to contact best-fit candidates. For immediate consideration, please include your compensation history/requirements and reference job code prs703dcsdc – Director of Customer Success.

Rob Shurack * PRS * careers @ prsgrp.com * 954/252/0149 

Dice Id : profrev
Position Id : prs703dcsdc
Originally Posted : 2 months ago
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