Job Title: Director of IT – Telecommunications Architect
Location: NYC, NY
Duration: 12+ months
Spruce Technology is a mid-size and rapidly-growing Information Technology services firm headquartered in New Jersey. An award-winning firm (Inc 5000, Smart CEO) with a steadily growing portfolio of commercial and government clients, Spruce Technology provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide.
Spruce Technology, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived age, sex, pregnancy, race, creed, color, national origin, disability, marital status, sexual orientation, citizenship status, genetic information, religion, or any other characteristic protected by applicable federal, state or local laws.
- Lead Architecture projects from inception to implementation.
- Handling system application architecture for up to 1000 active simultaneous agents, and a total of 2000 agents operating in multiple locations.
- In-depth knowledge of contact center workforce management, skills-based routing, agent-based routing, silent supervisor attendance, contact center.
- Contact Center software product integration with 3rd party products for service delivery, dispatch, and work order via API
- Develop corporate telecom roadmap by evaluating telecom infrastructure, process, and procedures. Research industry trends to assess appropriate pathways that will increase the value of the telecommunications offerings provided to our clients.
- Recommend hardware and software improvements required to position the company for the future.
- Coordinate with corporate security on telecom related incidents and audits.
- Manage global vendor partnerships.
- Provide guidance, feedback and leadership to encourage vendors to achieve continuous improvement on operational and quality metrics.
- Provide technical assistance and expertise to the Sales and Operations teams on RFP and RFI request.
If interested, please forward a latest copy of your resume with contact information to (Abdul// )