Director of Project Management

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Full Time

Job Description

Are you interested in leading and motivating a team, growing a business, and finding new ways to leverage technology to improve the lives of citizens? As a member of the NIC-Vermont management team, you will have the opportunity to focus on this and more every day.

Who are we?

We are NIC - Vermont, a subsidiary of NIC, a division of Tyler Technologies (NYSE:TYL) - the organization behind the digital government services in the State of Vermont. We are a talented team of programmers, designers and project managers who are dedicated to improving the lives of Vermont citizens through the web and mobile applications that we build on behalf of our government partner in Vermont. We are passionately leading a new era of digital public service, using technology to bring government to the people of Vermont in meaningful and convenient ways.


This role is a critical part of the management team with varied and broad responsibilities, including project management, business development, marketing, and the service desk. This position directs and manages the team to ensure it is operating efficiently and effectively. About half the time will be spent managing projects. This role also serves as backup to the General Manager, assisting with financial forecasting and budgeting as well as meeting with customers to build and maintain relationships.

Excellent written and verbal communication skills are a requirement for this position, and experience managing teams is a must.

Duties include, but are not limited to:

  • Leadership / Management
    • Lead and inspire a team of professional technologists and project managers
    • Provide oversight and guidance to ensure effectiveness of all teams
    • Seek out and implement improvements to all aspects of the business
    • Oversee and enhance project management process
    • Assist with budgeting and finance activities
  • Business Development
    • Develop strategies for growth and execute on tactics that will improve effectiveness and accelerate progress toward our mission
    • Assist the General Manager with reports, presentations, and meetings with government partners in Vermont and at conferences and tradeshows around the state
  • Project Management
    • Work closely with Director of Development to align staffing needs/resources, management of application project queue
    • Project management for digital government projects
    • Meet with agencies to discuss existing services, potential projects, and projects in development; create proposals based on scope of work
    • Conduct regular meetings with team on status of completed and ongoing projects and assist with priorities, decision-making
    • Understand and document requirements (business analysis and writing) and train others to perform and document requirements gathering for digital government project.
    • Ensure quality and timeliness of project management deliverables, including compliance with established company processes and standards
  • Marketing
    • Assist with marketing activities and writing of award submissions
  • Service Desk
    • Manage service desk operations; act as the escalation point and develop strategies for improvement
    • Problem solve and troubleshoot issues/problems for partners when appropriate and necessary
  • Other responsibilities assigned by manager
  • Some travel may be required

Personal Attributes:

  • Positive Attitude - Displays enthusiasm for the job and the industry
  • Self-aware - Understanding of personal abilities and honest assessment of areas requiring growth and solicits feedback and listens to others - acknowledges opportunity to improve
  • Reliability - Committed, punctual, accountable
  • Professionalism and Maturity - Ability to ethically communicate effectively in writing and verbally and soft skills to represent the organization clearly and accurately
  • Initiative - Ambition and self-motivation to keep learning and improving themselves and others and takes advantage of opportunities for more responsibility
  • Respect - Sets clear expectations for self and others while exhibiting active listening skills and solicits/considers views of others when making decisions
  • Integrity - Honesty, trustworthiness, forthrightness, accountability


  • Strong leadership, organizational, prioritization, and project management skills
  • Excellent customer service skills, including good verbal and written abilities
  • Web application project management and PMI certification preferred
  • Undergraduate degree plus outstanding communications skills
  • Experience with Agile development methodology a plus, including sprint planning
  • Prefers eight years related job experience


Montpelier, Vermont



Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people .

Apply Online

Requisition Number:2022-929

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Company Information

At Tyler, we empower the people who serve the public by providing local governments and school districts with innovative, fully integrated software and services. In fact, we devote all our time, energy and resources to help local governments and school districts become more efficient, accessible and responsive to the needs of their constituents. Our comprehensive software solutions span the full range of mission-critical services that government entities address every day.
Dice Id : 10180326
Position Id : 2022-929
Originally Posted : 2 months ago


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