Director of SAP OTC (Order-to-Cash)

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Red Commerce Inc
Cross-functional, Configuration, Engineering, SAP OTC, Stakeholder engagement, Software,, Project scoping, Training, Web portals, IT management, IT, Continuous integration, Go-to-market strategy, Implementation, Continuous improvement, Communication skills, Microsoft Office, Microsoft SharePoint, Order to cash, Problem solving, Optimization, Operations, Process improvement, Process integration, Manufacturing operations, Project planning, QA, Roadmaps, SAP, SAP ERP, Strategy, Matrix management, Lean methodology, Leadership
Full Time
Depends on Experience
Travel required to 25%.

Job Description

Company Overview:

As a $3 billion global water technology company with over 140 years of history and 16,000+ employees, we are the world’s largest manufacturers of residential and commercial water heating equipment, as well as a supplier of water purification products in several emerging countries.

Our emphasis is on hot water and clean water, having the reach to serve customers worldwide with manufacturing operations in the United States, Canada, Mexico, China, India, and Europe. Our company is committed to continuous improvement and maintaining a culture that values and respects our employees. Recognized by The Tennessean as one of the top workplaces, we have programs in place to help our team members achieve their potential.

When you join our team, you will receive rewards and recognition for your contributions, training, and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build an amazing career with us.

Position Overview:

We are looking for a driven individual to join our team and directly lead a team tasked with the introduction of new digital business processes. Interfacing directly with business unit leadership and our stakeholders, you will be responsible for ensuring the right business solution is identified, developed, and deployed.

This unique role will provide you with the opportunity to demonstrate and grow your problem solving and technical capabilities while learning about our company’s end-to-end business processes and go-to market strategy.

Scope of Responsibility:

To be successful in this role, you will need to have strong communication and leadership skills, a solutions mindset, possess a natural curiosity, and SAP technical and other related solutions capabilities.

As the Director of SAP OTC (Order-to-Cash), you will lead a team that is focused on financial business processes and achieving organizational vision and strategy by leveraging technology and problem-solving skills.

The work that you perform and the outcomes you deliver will have a tangible impact on how we operate as an organization and our ability to succeed and grow in the rapidly changing digital landscape.

Essential Duties and Responsibilities:

  • Serve as the technical leader and liaison between the business units and IT for all quote to cash business processes & solutions
  • Conduct regular sponsor and stakeholder engagement to provide project and timeline updates, discuss their needs and strategic requirements, and to provide feedback on how technology can be used to support organizational success
  • Identify business process simplification and optimization opportunities by leveraging Lean and CI methodology
  • Responsible for developing and leading implementations for successful delivery of solutions
  • Manage external software vendors and service providers
  • Provide leadership and development to the technical team; integrate technical expertise and business understanding to create superior solutions for the company and customers. Consults with team members and other organizations, customer, and vendors on complex issues. Mentor others in the functional and technical community
  • Directly support the creation of strategic roadmaps that align with long-term requirements 
  • Work with cross-functional project teams to validate the requirements included in the broader project scope
  • Develop and manage project plans, schedules, and quality gates to track the progress of projects

Position Requirements/Qualifications:

  • 10+ years’ experience in companies that have successfully used IT as a business lever in driving optimization and change.
  • 5+ years in a leadership role 
  • 5+ years of functional/configuration experience in SAP (process related)
  • Proven track record as a strong communicator; effective in matrix management, team building and development; experience engaging with and influencing senior leadership
  • Strong understanding of process integration between other business process areas, including customer engagement, engineering, and operations
  • A broad end to end process acumen of the business value stream and the process requirements that drive efficiency and increase productivity
  • Strong understanding of SAP data elements associated with business processes
  • 1 life cycle implementation of SAP ECC in the lead role of the function strongly preferred
  • Understanding of process integration points within SAP ECC and or S4
  • Experience in leading and facilitating client workshops, interviews, etc. with multiple levels of an organization in a distributed environment (participants in multiple locations)
  • Flexibility, adaptability, and process improvement approach
  • Technical proficiency in Microsoft Office, Microsoft SharePoint
  • Lean or CI experience a plus
  • Prefer experience with other supporting technology, for example Salesforce, Web Portal, etc.


  • Bachelor's degree in IT or another related discipline is needed

What We Offer:

  • Generous relocation package
  • Competitive compensation package
  • Comprehensive benefits plan which includes medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs
  • Tuition assistance

Company Information

Connecting top SAP and complementary technology talent with organizations globally since 2000, our established North America division has developed an extensive network of clients across the continent. We deliver talent for every stage of the SAP lifecycle, on all SAP products, as well as complementary technologies across multiple sectors including major consulting firms throughout North America.

Our local knowledge and global reach enables us to match candidates to clients quickly, efficiently and at the level of quality expected. Our dedicated team of SAP recruitment specialists offers a tailored and consultative approach to our candidates and clients which means that when it comes to SAP talent, no one delivers like RED.


Our North America team has local expertise and global capabilities. We understand the nuances and challenges within individual markets and provide an advisory approach to our clients and candidates alike.
Whether it’s our client network, local market insights, contract advice or legislative requirements, our RED North America team has the skills to fulfil your career needs.

Our core services include contract, permanent, executive and Statement of Work.


We realize that client and candidate engagement requires specific skill sets and an understanding of the complexities of each market. Our “180 degree” recruitment model addresses this with specialist teams, split by client and candidate. Our client teams focus on managing our client’s requirements to align with their SAP talent strategies.
Our candidate teams focus on developing long-term relationships with SAP professionals, to build and maintain a
rolling bench of suitable candidates.

Dice Id : 10209139
Position Id : 7428122
Originally Posted : 2 months ago

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