Director of Service Development & Delivery Mgmt

company banner
Judge Group, Inc.
Full Time

Job Description

Location: Pittsburgh, PA
Description: The Judge Group is seeking a Director of Service Development & Delivery Management for a full time hybrid opportunity in Pittsburgh.

This job will have the following responsibilities:

  • Manage and mentor a team of Service Delivery Managers and Project Coordinators.
  • Responsible for managing schedules and resource allocation for the team.
  • Manage all aspects of the technology services business operations, which oversees the non-technical aspects of the services organization
  • Responsible for the Operational Reporting for all services-related activities and service request intake process both internally and externally facing
  • Responsible to ensure that service delivery work satisfies business requirements
  • Prioritize, assign, and monitor work progress relative to schedule plans.
  • Serve as an escalation point for all issues experienced by service delivery teams.
  • Document policies and procedures related to daily Service Delivery operations.
  • Create and develop a team environment, including building collaborative relationships and participating in cross-functional coalitions to ensure knowledge is shared across all service teams
  • Collaborate with customer representatives to determine service needs and how our offerings can address their growth and potential
  • Create Statements of Work that aligns customer requirements with our service delivery capabilities
  • Work internally with finance and other service management entities to create service delivery cost models and pricing for SOW's
  • Maintain and develop client relationships, focusing especially on building long-term relationships around perennial offerings
  • Identify potential clients and present existing success stories involving clients and our service offerings
  • Manage and mitigate service delivery risks.
  • Establish escalation processes and ensure timely reporting and resolution of issues. Inform core team, stakeholders, and senior management of major issues that will impact project success.
  • Responsible for service development strategy and activities
  • Defining services strategy and defining offerings (services engineering) and building the business plan for those new offerings
  • Sourcing and assessing new service opportunities within Technology Solutions New service development, including but not limited to creation of service profiles and business plans for those offers
  • Owner of the Technology Services Service Catalog and related marketing material

Qualifications & Requirements:

  • Bachelor's degree in business, business administration, or a relevant field
  • PMP certification required
  • 9+ years of relevant professional experience (i.e., Program Management,
  • Information Technology Consulting, Customer Relationship Management (CRM), IT
  • Operations Management)
  • Experience delivering strategic or professional services consulting in Healthcare IT
  • Experience participating in the services sales cycle. Must be able to evangelize service
  • offerings and their value proposition to the customer
  • 3+ years of experience leading teams, including development and performance management
  • required
  • Demonstrated experience managing cross-functional teams including team members from
  • multiple business units and different operational departments
  • Must be service delivery management/technical balanced. Technical certifications are
  • preferred
  • High level of comfort presenting information to C-level executive management teams
  • Considerable experience with relationship management and interpersonal business
  • development
  • Proficiency with common vendor management platforms
  • In-depth knowledge of escalation procedures, incident management, and other disciplines
  • related to service delivery
  • Understanding of ITIL principles
  • Must have solid technical skills and strong analytical skills with the ability to effectively
  • analyze data for creation of services strategy and development


This job and many more are available through The Judge Group. Find us on the web at ;/a>

Company Information

The Judge Group, celebrating its 50th anniversary, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices in the United States, Canada, and India. The Judge Group serves more than 50 of the Fortune 100 and is responsible for over 9,000 professionals on assignment annually across a wide range of industries.

Dice Id : cxjudgpa
Position Id : 897180
Originally Posted : 3 months ago

Similar Positions at Judge Group, Inc.