The Sr. ESM Engineer will implement, administrate and support the monitoring solutions. The role includes interfacing with other digital partners and clients, working with the Enterprise System Monitoring Team, and assisting with implementing monitoring tools such as AppDynamics, XMatters, BigPanda etc..
- Develops relationships with key stakeholders within the customer teams adopting an approach that inspires trust and confidence.
- Enable customers to realize the most value from their investments in monitoring solutions.
- Responsible for the technical execution of the project and will work hand-in-hand with the project team and customer to monitor the progress of the project against its technical design
- Maintain expert level implementation and support proficiency and the ability to implement the current monitoring solutions (AppDynamics, BigPanda, xMatters, Ironstream, Entuity, HP Openview solutions etc.) independently.
- Mentor other team members on various technology aspects to promote a culture of technology excellence at all levels
- Requires the ability to understand various systems and performance monitoring metrics, the ability to analyze, troubleshoot, configure, interpret, isolate, articulate key risks/concerns/issues and make recommendations on best course of action to take.
- Excellent customer interaction skills
- 5+ years of experience configuring and supporting Application Performance Management solutions like AppDynamics.
- Configure and administrate APM , Synthetics, BRUM , server agent , database agent solutions with AppDynamics or similar solutions.
- Experience in automation and scripting (Selenium python webdriver scripting, Shell, perl, powershell etc..)
- 5+ years of experience in network monitoring solutions, Minimum 1+ years of experience Entuity.
- 5+ years of experience in event management solutions, Minimum 1+ + years of experience BigPanda.
- 5+ years of experience in notification solution like xMatters.
- Experience in implementing, administrating, supporting Enterprise Systems management solutions like AppDynamics, Entuity, xMatters, Ironstream and integrating these solutions and other monitoring solutions with event management solution like BigPanda.
- Strong analytic and troubleshooting skills.
- Experience in integrating monitoring solutions with event management, notification and ITSM solutions.
- Experience in splunk and Ironstream is preferred.