EUC VIP support Tech/Desktop Support
Location : Indianapolis, IN
Contract/Contract to hire
· Provide Level 1 Support, Level 2 Support and Level 3 Support to End Users especially for VIP users
· Hardware and Software Troubleshooting.
· Email Client (Outlook Support)
· Citrix desktop side issues Troubleshooting.
· Conduct installations, moves, adds, changes and de-installations (IMACD) for EUC Devices and software remotely Remote Desktop Support as applicable.
· VIP Support as required per ticker assignment.
· Ensure Perform or ensure the performance of client level virus scanning.
· Coordinate activities with the Service Desk, proactively notify and train the Service Desk on software, Update and Upgrade deployments, where practicable.
· Performing Resource maintenance in accordance with manufacturer warranties and Service Recipient requirements
· Provide high level End User orientation for new EUC devices upon deployment.