Elekta/Varian Product Support Specialist

  • Synergis,
  • Atlanta, GA
3+ years of Elekta or Varian product support
C2H W2, 6+ month C-P
$70K - 80K
Work from home not available Travel not required

Job Description

Elekta/Varian Product Support Specialist

Atlanta, GA 30329

6 + months to perm

$35-40/hr, $70-80K

 

  • Provide Mosaiq and MDD technical support for Radiation Oncology cancer centers
  • Work with Dosimetrists, Medical Physicists, Oncologists, and IT staff to ensure the proper functioning of the MOSAIQ radiation oncology software platform
  • Support Elekta Installers, Upgraders, and Field Service Engineers with issues pertaining to Mosaiq.
  • Troubleshoot DICOM communication between treatment planning systems, Mosaiq, MDD, and Treatment Hardware (Linac and imaging devices).
  • Configure, test, and deploy new customer environments including application servers, SQL database servers, and linear accelerator sequencers
  • Experience with Varian and Siemens Linac interfaces with Mosaiq ideal
  • Must have Elekta OR Varian experience
  • Experience with Microsoft Windows Domain environment including desktops, servers, and Active Directory Administration
  • Provide onsite troubleshooting and customer management tasks
  • Deliver technical leadership to increase customer satisfaction by improving live answer rate, NPS scores, and average time to case resolution
  • Deliver training and guidance to new Product Support Specialists and provide feedback to the management team
  • Update and create technical documentation

 

Posted By

1145 Sanctuary Parkway, Suite 150 Alpharetta, GA, 30009

Contact
Dice Id : SYNERGIS
Position Id : DW-ELEKTA
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