Cisco - Engineer-Customer Support

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APN Software Services, Inc
Cisco, IPV6, IPSEC
Full Time, Contract Independent, Contract W2, C2H Independent, C2H W2
Depends On Experience
Telecommuting not available Travel not required

Job Description

Engineer-Customer Support
DURATION: 18 months with possibility to convert to full time employee
WORKSITE: Richardson, TX (onsite only)
TRAVEL: Travel expected to RTP or SJ for training

Candidate must be authorized to work in the country without any sponsorship

Who You'll Work With
Strategically positioned within the Cisco Services Organization, Cisco's Technical Assistance Center (TAC) is a team of elite technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Aligned to three geographic regions, and converging into one global, borderless TAC, we are the first to be confronted by challenges and issues with new equipment and tools in the field. We provide tireless support to our customers, partners, account teams, and other TAC engineers. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none! Enabling our Customers by enabling Cisco Technology, the TAC further specializes in: Collaboration, Data Center, Security, Voice, Wireless, Routing, Switching… and other emerging technologies.

Who You Are
• You are the connection to Cisco customers and will build effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued.
• You will continually develop your working knowledge of networking products and protocols to provide technical support on a worldwide basis in designated technology focus area
• You can effectively utilize databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction
• You love sharing knowledge to build relationships, and effectively troubleshoot problems both alone and as part of a team.

Minimum Qualifications
• Bachelor's with a technical focus or equivalent; 1-3 years of relevant experience
• You are committed to resolving complex technical problems, multitasking, and are dedicated to customer success
• You have experience including TCP/IP and routing protocols, IPv4, IPv6, MPLS, Quality of Service, L2VPN, Switching, XR, IOS-XR. CRS-1, CRS-3, ASR9000
• You have excellent verbal and written communication skills
• You hold a CCNP or equivalent level of demonstrated networking knowledge
• You have experience in a customer support/service role

Desired Skills
• Other Cisco Certifications; HP, IBM, Dell Server Support, MCSE, VCP Certifications; specific knowledge of products within: Collaboration, Data Center, Security, Voice, Wireless, Routing, Switching
• You have experience using Finisar, Wireshark, or other protocol analyzer
• Programming skills (Python, Ruby, C, C++, Linux, Shell Scripting)

Thanks & Regards,
Imran (Emu) Shikalgar
APN Software Services, Inc
39899 Balentine Drive, Suite 385, Newark, CA 94560
510-402-4704 (Voice & Text)
Phone: 510-623-5050 Extn.129 | Fax 510-623-5055 |

Posted By

Imran Shikalgar

Company Information

At APN we strive to be the best in the industry. We enjoy a challenge, embrace competition and we are committed to providing the finest services to our clients. We are a close-knit team of high-tech professionals. We place strong emphasis on continuing education for our consultants, and we sponsor various training programs, which relate to consultant's growth, client projects and current technology requirements. In addition to competitive pay, APN Software Services Inc. provides free career advice, resume counseling, interview assistance and much more!
Dice Id : apn
Position Id : 448215

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