End User Support Specialist

TCP, IP, Manager, Systems
Full Time

Job Description

  • Strong understanding of end user hardware
  • Strong knowledge of client-based applications
  • Proficient with common network protocols (TCP/IP) for device connectivity issues
  • Excellent communication skills (English & Local language)
  • Excellent customer engagement and customer service skills
  • Strong desire to help, share, and assist others
  • Excellent analytical skills, Work Ethic and Problem-solving skills
  • Basic Safety knowledge in order to assist users with ergonomic equipment
  • Ability to lift heavy equipment’s within stockroom
  • Customer experience - CSAT focused with Customer is #1 Attitude
  • Professional and courteous and Ability and patience to work in a high dense client environment
  • Manage customer profile in Thin Manager (SCADA)
  • Install WInTMC on a customer laptop (SCADA)
  • Install and configure a Thin Client for customer use (SCADA)
  • Process customer access to Ignition and Wonder ware(SCADA)
  • Systems, added security (ITSM), includes DUO and CyberArk(SCADA)
  • Flexible for travelling to remote sites/Colocations
  • Technical Certification (Microsoft/HP/Dell) in the similar field will be an added advantage
Dice Id : hcl001
Position Id : 885558BR
Originally Posted : 2 months ago
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