End User Support Specialist I

IT, Telecommunications, PC, Network, LAN, Novell, CISCO, UNIX
Contract W2

Job Description

ECS is a federal contractor. As such, we are subject an Executive Order requiring all employees of federal contractors to be fully vaccinated for COVID-19 by December 8, 2021. Therefore, by applying for this position, you understand that you will be required to verify that you have been, or will be, fully vaccinated by December 8, or to verify that you cannot be vaccinated due to a legally recognized exception to the vaccine mandate set forth in the Executive Order.

Note: An individual is not considered to be fully vaccinated until two weeks after receiving the second vaccine dosage in a vaccine regimen involving two vaccines.

ECS is seeking an End User Support Specialist I to work in our Albuquerque, NM office.

Job Description:
ECS is currently seeking several End User Support Specialist I to support newly awarded contract in Albuquerque New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations. The Specialist will provide Basic Field (Win/Mac/Mob/CSU) to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks. Provide support in responding to system user requests for assistance. Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. Provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems. Support the agency Local Area Network (LAN) Administrator with server maintenance and administration. Require general knowledge of network products including, but not limited to, Novell, CISCO, and UNIX.

It has been and continues to be the policy of ECS to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.

Required Skills:
  • Must be a U.S. Citizen.
  • Must have a HS Diploma and at least two years of experience relative to the requirements.
  • Ability to be cleared at the TOP SECRET (TS) or DOE Q/L level and the ability to maintain clearance throughout the life of the contract.
    • Active Clearance at the TS or DOE L level a plus.

Desired Skills:
  • Provide support in responding to system user requests for assistance.
  • Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs.
  • Provide support to install and provide basic support for approved PC software.
  • Perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems.
  • Be able to take customer issues and log them into the ticketing system.
  • Remain calm during chaotic situations and be able to help and then change the attitude of a frustrated customer
  • Be able to communicate with customers through phone, chat, e-mail or other methods to record their issue and resolve it
  • Require general knowledge of network products including, but not limited to, Novell, CISCO, and UNIX.

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
Dice Id : 10112MAN
Position Id : 7710
Originally Posted : 6 months ago
Have a Job? Post it