Engineer, Managed Services Monitoring

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Sirius Computer Solutions Inc
ScienceLogic Certifications, ITIL Certification, Managed Services experience, TCP/IP protocols, UNIX Shell Scripting
Full Time
$1 - $2

Job Description

 

Position Summary:
The primary purpose of this position is to manage and maintain IT infrastructure environments for Managed Services customers, which may include,  but are not limited to:  enterprise data storage systems, mainframe (IBM System z), midrange (IBM Power), Windows, and/or Unix/Linux systems and associated software; network infrastructure environments; virtualized systems, database systems, and security tools. The Managed Services Engineer ensures high levels of availability and security of the supported systems and business applications. This position will focus on the operational stability and maintenance of virtualized and physical infrastructure in customer and/or hosted data center environments.

The primary purpose of this position is to monitor existing enterprise monitoring implementation following best practices, policies, and procedures for system monitoring and event management. This position will perform a variety of assignments associated with system monitoring, incident, problem and change management; including monitoring agent installation, configuration, and maintenance.

Primary Duties & Responsibilities

  • Manages installation, configuration, and management of the monitoring infrastructure in both physical and virtual environments

  • Gathers monitoring requirements, defines and configures alert thresholds, and ensures proper notifications for events are being received by appropriate teams to assist various technical teams

  • Analyzes system failures

  • Troubleshoots end user and server-side issues

  • Responds to internal customer requests for features or changes to the monitoring, ticketing, and asset tracking systems

  • Develops system dashboards and reports from information collected by the monitoring system, correlate and provide users with a meaningful interpretation of the information Follows up with states agents regarding account issues

  • Works with network and system administration teams to ensure new systems are built and deployed proper configuration for monitoring

  • Creates and maintains monitoring scripts to automate common tasks

  • Creates and maintains documentation and procedures

  • All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority.

  • Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department.  Other data privacy and data security related regulatory training may be required based on your role or assignment.

  • Performs a variety of technical tasks in support of Managed Services customers. These may include, but are not limited to:

    • Installs, implements, maintains, upgrades, and troubleshoots client infrastructure solutions

    • Plans, develops, installs, configures, maintains, supports, and optimizes client network hardware, software, and communication links

    • Anticipates, mitigates, identifies, and responds to system performance issues

    • Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance

    • Performs database installations, updates/patches/upgrades, tuning, performance monitoring, replication, back-ups, security, user management, and resource management

    • Researches and makes recommendations on infrastructure products, services, and standards in support of procurement and development efforts

    • Conducts transaction, performance, and security audits

    • Performs routine system backups and restores

    • Participates in Disaster Recovery exercises and planning

    • Follows change control, incident response, and testing processes

    • Communicates and enforces, through system procedures, data storage retention policies

    • Monitors, analyzes, and predicts trends for equipment performance, space allocation, and data growth to recommend enhancements

    • Creates scripts to automate common tasks

  • Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information

  • Creates required reports in response to business user needs

  • Develops, documents, and maintains policies, procedures and associated training plans for systems and /or database administration and appropriate use

  • Develops reusable assets (templates, tools, etc) for the Managed Services practice

  • Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship

  • Partners with the Managed Services Continuous Improvement team on pre-sales support activity and design and scoping of services

  • Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation

  • Works with project managers in the development and implementation of project plans and timelines

  • Complies with all time compliance and time entry guidelines

  • Training/Certifications: Attends training sessions, and obtains industry related certifications as determined by management

 

Basic Qualifications

  • Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field

  • At least three (3) years of IT engineering work experience dealing with one or more infrastructure solutions supported by the Managed Services practice (Networking Infrastructure, Enterprise Storage, Mainframe, Midrange, Windows, and/or Unix/Linux systems, virtualization technologies, monitoring infrastructure, database systems, and/or security tools)

  • At least three (3) years experience in one of the following areas: systems and/or network administrator or application developer, to include at least three (3) years experience administering enterprise monitoring applications

 

Other Position Requirements

  • Demonstrated experience in application development

  • Demonstrated knowledge of SNMP base monitoring tools

  • Demonstrated knowledge of TCP/IP protocols

  • Demonstrated experience writing scripts or applications using one or more of the following: UNIX Shell Scripting, Linux Shell Scripting, JavaScript, or similar

  • Demonstrated experience working in IT environment with multiple logical and physical segments and multiple WAN circuits

  • Demonstrated technical experience with application hosting environments that include web servers, databases, virtualization, storage, content network switches and firewalls, to create business applications

  • Demonstrated knowledge of Enterprise Monitoring metrics and ITIL best practices

  • Demonstrated ability to implement and troubleshoot IT Infrastructure systems and configurations in designated area of specialty

  • Demonstrated ability to acquire further technical skills

  • Demonstrated verbal and written communication skills

  • Demonstrated ability to multitask and prioritize workload

  • Demonstrated customer service skills

  • Demonstrated ability to investigate problems and utilize problem solving techniques

  • Demonstrated ability to establish positive working relationships and work as a team player in a managed services environment

  • Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions

  • Demonstrated ability to provide guidance and leadership to less experienced technical team members

  • Demonstrated ability to develop strong customer relationships and trust to secure future business

  • Demonstrated ability to achieve high levels of customer satisfaction

 

Preferred Qualifications

  • ITIL certification

  • ScienceLogic Certifications

  • Managed Services experience

Data Privacy & Security

  • Security is every employee’s responsibility. If you are aware of a security related vulnerability or non- compliance with the Information Security Policy or Employee Handbook you must report it to the Corporate Security Team, Human Resources, or a member of Senior

  • Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. HIPAA or other regulatory training may be required based on your role or

 

Essential Functions
The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime.

The above primary duties, responsibilities, and position requirements are not all inclusive.

Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.

Competencies
Demonstrates competencies defined for the Analyst through Specialist level, plus the following:

Communicates Effectively Is effective in a variety of communication settings: one-on-one, small or large groups, among diverse styles and position levels. Attentively listens to others. Adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions.

Tech Savvy Anticipates the impact of emerging technologies and makes adjustments. Scans the environment for new technical skills, knowledge, of capabilities that can benefit business or personal performance. Rejects low-impact or fad technologies. Readily learns and adopts new technologies

Resourcefulness - Marshalls resources (people, funding, materials, support) to get things done. Orchestrates multiple activities simultaneously to accomplish a goal. Gets the most out of limited resources. Applies knowledge of internal structures, processes and culture to resourcing efforts.

Collaborates - Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains trust and support of others.

Client Focus Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships.

Drives Results Has a strong bottom-line orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of exceeding goals successfully. Pushes self and helps others achieve goals.



Company Information

Join the Brightest Minds in the Business. Love your work. Build experiences and solutions that matter.

As a nationally recognized IT solutions provider with over three decades of success, Sirius is known for cultivating the best talent, providing a positive work environment, and offering a compensation and benefits package designed to help our employees thrive both personally and professionally.

We hire passionate, talented team members to design, deliver, and maintain solutions across IT Security, IT Strategy, Cloud, Data, Digital Transformation, and Managed Services. As a Sirius employee, you will:
• Affect business outcomes at the world’s largest organizations, while being a valued member of our smaller community of thought leaders and innovative problem-solvers
• Grow your expertise and capabilities through our commitment to professional development
• Achieve a work and life balance that fits your personal and professional goals
• Collaborate as part of an entrepreneurial team that values creativity, quality, and is always looking around the corner at what comes next

Sirius Core Values

Sirius was built on a foundation of core values that reminds us that our success is measured by our clients, valued partners, our employees, and the communities where we live. We live these core values every day - in the way we work with our clients, our partners, and each other.
• Respect for the individual
• High client satisfaction
• Excellence in everything we do
• True partnerships with our suppliers and partners
• Sound economics in all we do
• Community service

If you’re ready to work with the Brightest Minds in the Business, contact us today.

Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.

Dice Id : SCSITX
Position Id : 7159469
Originally Posted : 2 months ago

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