Join our growing IT department as an Enterprise IT (EIT) Service Desk Specialist to help support 85+% of US clinicians.
Location: Rosemont IL.
Applicants Only, No Recruiters.
Summary of Position:
The Enterprise IT (EIT) Service Desk Specialist is responsible for successfully troubleshooting and resolving incidents and service requests entered by IMO employees, consultants, and interns who are both on premise and remote with a strong focus on customer service. This position is part of the team that is responsible for reviewing, categorizing and assigning work orders that come in through the service desk as well as working assigned tickets though completion with proper follow-up and documentation. This position will research and implement solutions and escalate to the proper resources when necessary.
Principal Duties and Responsibilities:
Technical Requirements Education, Areas of Knowledge, and Experience:
Behavioral Requirements - Personal Skills and Competencies:
Working Conditions/Physical Requirements of the Job:
At IMO, we have dedicated ourselves to powering care as you intended, through a platform that is intelligent, intuitive, and intentional. We offer a portfolio of products that include terminologies and value sets that are clinically vetted, always current, and maintenance-free. This aligns to provider organizations missions, EHR platforms inherent power, and the evolving vision of the healthcare industry while ensuring accurate care documentation and authorization codes. So clinicians can get back to being clinicians, health systems can get reimbursed, and patients can more easily engage in their own care. As intended.
IMO has a casual dress work environment, healthy living initiatives, bonus, Equity Participation Plan, and a strong benefits package including medical/dental /vision; 401K with a history of strong match; competitive PTO and much more. Downtown commuters will enjoy free shuttle service to IMO s Rosemont door step from Blueline Station.
At IMO, we celebrate diversity and are committed to creating an inclusive environment for all employees. IMO is proud to be an equal opportunity workplace and is an affirmative action employer.
Note: Employee may come in contact with ePHI as part of their job responsibilities and he/she would need to follow appropriate IMO policies and procedures applicable under HIPAA regulations.
Rosemont, IL, 60018Contact