Enterprise Monitoring Systems Engineer

Ability to support executive management incident debriefs and root cause analysis reports., Infrastructure and application support experience, Progressive experience with enterprise health & performance monitoring
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

AceInfo is currently seeking a Enterprise Monitoring Systems Engineer and a Mid-Level Enterprise Monitoring Systems Engineer to support our federal project, in Bowie, MD.

The two Enterprise Monitoring Systems Engineers will support a team of application monitoring engineers and serve as technical lead for the US Census Enterprise Operations and Management branch.

The candidate will participate in the deployment, onboarding, managing and O&M of the Enterprise IT infrastructure, system and application health and performance systems. S/He is responsible for the effective and efficient operational support of all monitoring tools used to support the mission.

The candidate will support the Enterprise Operations Center by providing in-depth health and performance analysis as required. S/He will interact daily with client counterparts, supervisors and technical staff on project matters within the area of responsibility.

Must work well with general guidance and generate competent technical input for operations type documentation. Must have excellent oral and written communications skills, as well as excellent interpersonal skills to deal with multiple contractors and government stakeholders. Must have worked in large enterprise type environments


  • Provide expert knowledge, support and guidance to business and technology teams and facilitate the collaborative support of system and application performance based software solutions.

  • Recommend improvements to enhance information system operational availability, reliability, performance, etc.

  • Assist in the establishment of processes, templates, knowledge base articles and tools required to support the Enterprise Operations Center (EOC).

  • Maintain relevant service delivery catalogs and associated baselines.

  • Provide expertise in business process and analytical modeling concepts, techniques, and tools.


Required Skills:

  • 5-8 years of experience with a Bachelors in Computer Science or related field

  • 2+ years of experience with a Bachelors in Computer Science or related field

  • In lieu of degree, a combination of education and 8-10 years of demonstrated hands on experience

  • In lieu of degree, a combination of education and 5-6 years of demonstrated hands on experience for Mid-Level

  • Progressive experience with enterprise health & performance monitoring in an enterprise setting (5000+ CI s)

  • Progressive experience with enterprise health & performance monitoring in an medium to large enterprise setting (1000+ CI s) for the Mid-Level

  • Infrastructure and application support experience

  • Excellent oral and written communication skills required

  • Ability to support executive management incident debriefs and root cause analysis reports.

Preferred Skills:

  • ITIL v3 certification and/or formal training in ITIL/ITSM

  • SolarWinds Certified Professional (SCP NPM/SAM)

  • One or more Splunk certifications: Power User, Admin, Architect or Developer

  • Any Microsoft, Red Hat or Amazon certifications

  • Any SEIM, MoM, System & Network Management certifications highly encouraged

  • Comfortable in a fast paced work environment


  • Advanced knowledge and usage of SolarWinds, AppDynamics, Splunk

  • Maintain and administer enterprise services, security protection mechanisms, automation scripts or system maintenance/monitoring automation to improve uptime and reduce support

  • Demonstrated knowledge of Amazon Web Services (Public and GovCloud)

  • Demonstrated experience with virtualization platforms (e.g. VMware, Hyper-V, OpenShift & Oracle)

  • Knowledge of government security policies and general vulnerabilities management

  • Multi-platform scripting abilities (e.g. PowerShell, Bash, Python, etc.)

  • Hands on experience with tools like Ansible, Puppet or other similar CM type tools are a plus

Soft Skills and Abilities:

  • Organizational Skills: Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail

  • Team Work: Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Ability to influence others and move a proposal effort toward a common vision or goal

  • Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. Strong interpersonal skills with the ability to interact effectively with all levels of personnel, elected officials, executive leadership, senior management, users, vendors and subcontractor personnel

  • Problem Solving: Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions

  • Results Oriented: Able to drive things forward regardless of personal interest in the task

Security Requirements:

  • Candidate must be a U.S. Citizen and able to pass a Public Trust Assessment

Place of Performance:

  • Base Shift hours: 8:00 AM ET 5:00 PM ET, M-F (flexibility is required)

  • Must be available for on-call support as required

  • Work location: Bowie Computer Center Bowie, MD

  • Limited/Occasional telework may be available.

Company Information:

Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, disability or veteran status.

Ace Info Solutions, Inc. (AceInfo) is a leading Federal contractor with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, we are deeply committed to ensuring quality and customer satisfaction. We have a mature corporate infrastructure, strong management, and quality practices. AceInfo is a trusted IT partner to the Federal Government, and we help various agencies transform and strengthen their processes, operations, infrastructures, and security practices to help them further their critical missions.

For over 15 years, we have successfully managed large and significant Federal programs. We have proven experience prioritizing client satisfaction, project quality, and providing innovative, cost-effective solutions to Federal clients.

AceInfo is prime on 95% of our contracts, is headquartered in Reston VA, and has geographically dispersed office locations throughout the country, to include: Kearneysville, WV; Chesapeake, VA; Fort Collins, CO; Boulder, CO; Quantico, VA; Kansas City, MO; Bowie, MD; multiple Washington, DC Metropolitan locations, and project presence in 23 states in all time zones. We offer excellent benefits and salary packages including free medical/dental/life insurance premiums for staff members. We offer relocation assistance for internal employees and external candidates, within 50 miles (minimum) of work location. We do not offer assistance for relocation and housing for internship positions.

Posted By

Gwen Holland

11490 Commercial Park Dr, Suite 340 Reston, VA, 20171

Dice Id : 10115943
Position Id : 5967833
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