Enterprise Operations Manager

  • Leidos,
  • Alexandria, VA
Agile, CISSP, Citrix, ISO, Linux, Manager, Management, Networks, Security, Tivoli, Unix, Video, VMware, Windows
C2H Independent, Contract Independent, Contract W2, C2H W2
Telecommuting not available Travel required to 10%.

Job Description



Job Description:


Leidos is seeking an Enterprise Operations Manager who will have responsibility for the full range of matters pertaining to sustaining assured information delivery, system and network availability, and information protection for information technology (IT) capabilities balancing stability with responsiveness in support of a U.S. Government Agency contract.. The Enterprise Operations Manager will lead the enablement of battlespace awareness and command and control for service operations for the Enterprise, which supports ~60,000 end users. This position will have responsibility for near real-time reporting of alerting, queueing, and reporting of anomalies and performance matters impacting the confidentiality, integrity and availability of all applicable systems on the Agency's enterprise network. The Enterprise Operations Manager will have overall responsibility for Information Technology (IT) Operations, NOC Services, Security Operations Center (SOC) Services, Video and Voice Operations Center Service Operations.


Responsibilities include:


Serve as the Leidos primary representative responsible for all enterprise operations services and collaboration with other service providers


Lead the coordination with Operation Centers (NOC, SOC, VOC, etc.) leads and support personnel to resolve service disruption issues and to enhance situational awareness and operational service performance.


Guide and direct the day-to-day activities required to deliver end-to-end monitoring, management, administration, and maintenance for all enterprise services and infrastructure


Ensure continuous monitoring/management of cyber security service components (e.g. alarms, events, logs) for security, capacity, performance, availability and support elements (power/cooling)


Lead weekly service operations meetings apprising Government leadership of SLA performance, network and system operations, security, remediation activities, performance impacts, system outages, and other operational matters


Ensure adequate resources, procedures, and reporting for backup, restore, and data recovery strategies and consistency with SLA requirements


Ensure all network devices and systems comply with the configuration baselines and all Security Technical Information Guides (STIGs) are accurately configured and applied


Ensure processes are in place to review, update, and develop documentation for system and network services, data storage operations and maintenance processes and procedures, and provide recommendations for improvements/changes


Provide support to the network and systems security personnel in Information Assurance and Cybersecurity incident response


Guide and direct performance of operational security functions, as required, and provide accurate reports, to include but not limited to Information Assurance Vulnerability Alerts (IAVAs) and vulnerability patching





Active TS clearance; ability to obtain a TS/SCI clearance


Bachelor's degree from an accredited college or university in computer science or related field


12+ years' experience in enterprise IT operations


7+ years of prior experience leading, managing, and overseeing large-scale enterprise operations and support teams


Demonstrated experience managing globally dispersed teams with responsibility for service operations comprising at a minimum network operations, administration, operations and maintenance, and security operations and monitoring


Demonstrated expertise in enterprise operations, including management of enterprise operation centers


Demonstrated experience in operations and maintenance of complex IT solutions in a large scale, distributed enterprise


Demonstrated experience in practical application of life-cycle system engineering for IT infrastructure


Demonstrated experience transitioning from complex enterprise IT legacy system to modern state-of-the-art enterprise IT systems, networks and capabilities


Demonstrated support of Security Operations Center functions such as continuous monitoring, operating, reporting, and detection, investigation, and defending and maintaining the cyber security components


Demonstrated support of continuous monitoring and management of cyber security service components (e.g. alarms, events, logs) for security, capacity, performance, availability and support elements (power/cooling)


DoD 8570 IAM II Certifications such as CAP, CASP, CISSP, CISA, CISM, GCED, GCIH, or GSLC




Master's degree from an accredited college or university in computer science or related field


Demonstrated experience in enterprise IT operations with emphasis in DoD capabilities and Managed Services


Demonstrated experience in Cloud environments, including hybrid cloud


Demonstrated experience in ITIL, ISO20000 / ISO27001 implementations


Experience with NIST SP 800 series and/or ISO 27001 information security management aligned to Enterprise Operations


Demonstrated experience in Secure DevOps/Agile concepts and processes


Demonstrated experience with server virtualization technologies such as VMware, Citrix, or Hyper-V


Demonstrated experience with operating systems such as RedHat Linux, Windows Server, or Unix


Demonstrated experience with configuration tools such as Microsoft SCCM or Tivoli


At least one nationally recognized vendor certification


Cloud Technical, Business or TCO Accreditation


Cloud SysOps or Architect Associate or Professional Certification



Dice Id : SCNCAPI2
Position Id : TR-657624
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