Enterprise Service Desk Tier 3 Techno-Functional Engine

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Deloitte & Touche
Accounting, Analytical Skills, Business Intelligence, CIO, Development, ERP, Excel, HTML, HTTP, JD Edwards, Management, Oracle, PeopleSoft, PL/SQL, Project, Project Management, Recruiter, Release, Research, Scheduling, SQL
Full Time, Permanent
Work from home not available Travel not required

Job Description

Enterprise Service Desk Tier 3 Techno-Functional Engineer

Work you'll do

  • Provide Tier - 3 Techno-Functional Support in the Order Management and Field Service Modules

  • Has expert techno-functional knowledge of Oracle Enterprise Business Suite (EBS) setup and configuration

  • Has experience with Subledger Accounting module

  • Participates in the design, build, implementation, deployment, and support of business system solutions, utilizing the Oracle eBusiness Suite

  • Collaborates with technical development teams and coordinates work efforts when addressing new implementations, functionality enhancements, application updates, performance and other issues

  • Write SQL queries to extract and analyze data from EBS modules

  • Debug standard Oracle reports

  • Assist the Infrastructure Team in troubleshooting network issues

  • Apply expertise to troubleshoot and maintain RICE-CPW objects using Forms, Reports, SQL, PL/SQL, Oracle Applications Framework Pages, and Personalizations

  • OBIEE / BI Apps experience is a plus

The team

Oracle Enterprise Solutions (OES)

Our Oracle Enterprise Solutions practice provides services from ERP and Cloud Strategy, through Business Transformation and Applications Implementation, to Operate and Cloud Release Management. We modernize our client's business and core environments to leverage technology innovations around Cloud, Digital, Mobility and Social Collaboration. We help our clients address digital transformation by designing modern applications and industry specific solutions to deliver outcomes that improve flexibility, scalability and cost management. Oracle ERP products include Oracle Cloud SaaS, EBS, PeopleSoft, and JD Edwards.

Professionals can expect to deliver "heart of the business" projects and work closely with client leaders in finance, logistics, manufacturing, shop floor, scheduling, engineering and design, IT, project management as well as the C-suite including the CEO, CFO, CIO and COO. We assess current business processes and capabilities as part of digital transformation initiatives and support strategic priorities across clients' enterprises.


  • Communication skills, interpersonal skills and strong analytical skills

  • Ability to research issues and provide solutions

  • Ability to troubleshoot issues

  • Oracle Enterprise Business Suite (EBS) R12 experience

  • Oracle Business Intelligence Enterprise Edition (OBIEE) experience

  • Oracle Data Integrator (ODI) experience

  • Extract Transform Load (ETL) experience

  • Techno-functional knowledge in three or more of the following - GL, AP, AR, INV, PO, Field Service, RICE-CPW, BI Apps, ODI, ETL

  • SQL knowledge

  • PL/SQL knowledge

  • Toad Experience is a plus

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.




Company Information

Dice Id : 10106525
Position Id : E19ROSCPDM69610-EO

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