Expedient is a cloud and data center infrastructure as a service (IaaS) provider with local operations in Baltimore, MD; Boston, MA; Cleveland, OH; Columbus, OH; Indianapolis, IN; Memphis, TN and Pittsburgh, PA. Converged solutions enable Expedient clients to focus on strategic business innovation, while a talented team of experts handles operating the information technology needed to support it. Check out our employee reviews on Glassdoor.
We're hiring an Entry-Level Technical Support Representative to join the Operations Support Center team in our Tide Point facility in Baltimore, MD. The Entry-Level Technical Support Representative role provides a fast-track opportunity to promotion and career growth through training on a variety of technical platforms including: virtualization, networking, managed backups, Windows, Linux/Unix and infrastructure. This position has a formalized training plan that covers both the technology and the business of Expedient and the Infrastructure as a Service (IaaS) industry. The successful candidate will be passionate about IT and have a desire and ability to learn and grow his/her IT career.
The Entry-Level Technical Support Representative will be responsible for handling Tier 1 job tickets (printer assists, tape backup, connectivity issues, etc.), checking in visitors to the data center and to customer rack(s) and equipment, tracking shipping/receiving and covering the front desk phone as well as conducting physical and virtual security checks. The position works a required schedule of Monday through Friday from 7:30 a.m. to 4 p.m.
Principals only. Recruiters, please do not contact this job poster.
Sponsorship is not provided.
Applicants should be able to show experience with IT and technology -- acceptable experience can include self-study, technical school or work experience. The Entry-Level Technical Support Representative should be willing and able to learn our technology.
This is a great opportunity for someone looking to start his or her IT career with growth potential, professional development opportunities and the chance to work with a wide variety of technologies.
BENEFITS TO WORKING FOR EXPEDIENT
We place an extremely high value on learning and staying agile in the technology arena. Therefore we make education and training available to all employees through a very robust training and tuition reimbursement program. Additional benefits include 3 weeks of paid time off; top-tier, extremely affordable medical, dental and vision insurance; 401(k) with a generous match; a business casual dress code; and a paid day off to celebrate your birthday each year. Expedient is committed to providing its employees with an environment that promotes collaboration with both team and individual success. We stock our kitchens with free snacks and beverages for our employees.
To apply please submit your resume and a cover letter explaining your interest.
If this isn’t the job for you perhaps you have a friend who would be a perfect fit! Please share the following link so they can view/apply for this or any of our other current job opportunities: expedient.com/careers.
Expedient is an equal opportunity employer, providing a safe, drug-free work environment. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law.