Entry Level - End User Support

helpdesk, desktop, end user support, network, printer, active directory, ISP, Internet Connectivity,
Full Time, Contract Corp-To-Corp, Contract Independent, Contract W2, C2H Corp-To-Corp, C2H Independent, C2H W2
Telecommuting not available Travel not required

Job Description

Desktop & OS Support (L1 & L2)

·        Installation of basic Hardware peripherals

·        Driver & firmware issues resolution

·        OS reinstallation and device configuration

·        End User level problems resolution

·        Assistance in hardware troubleshooting

·        Setting up and managing printing locally and on network


Antivirus Support (L1)

·        Ensuring periodic updates of Virus Definition Files on all end user and servers 

·        Implementing critical / service patches as and when required on all end user and servers 


Backup Support (L1)

·        Ensure backup of critical Data as defined by the polices

·        Maintain a log of the back-up taken


Server Basic Hardware Support (L1)

·        Front end support on Server hardware & firmware issues

·        Basic support on Windows Server OS

·        Updating Service Patches as and when required

·        Monitoring on Disk Space and Event Logs on the server and escalating the same periodically


Networking Support (L1)

·        Monitoring of network links, VPN, Internet to ensure maximum up time

·        Timely escalation to concerned service providers and ISP’s

·        Resolving connectivity issues in a timely manner

·        Identifying & troubleshooting network hardware issues


Internet Support (L1 & L2)

·        Configuring Internet Connectivity

·        Interacting and coordinating with local ISP including troubleshooting

·        Configuring Internet access for end users


Voice Telephony Support (L1 & L2)

·        Configuration, troubleshooting, training and day to day support on the telephony platform


Vendor Coordination (L1)

·        Coordination with 3rd party vendors if required for resolution of issues



·        Regular reporting to be submitted for all activities and issues




Technical Competencies:

·        End user technology support – Advanced

·        Server / Storage Infrastructure management – Experienced

·        Hypervisor Technologies such as VMware, Citrix – Experienced

·        IP telephony, Integrated Voice Response solution – Understanding

·        Infrastructure Security – Understanding

·        ITIL Processes (Incident, problem, Change, Capacity Management) – Understanding


Business Competencies: 

·        Communication (Communication skills to discuss and understand issues, requirements with business and end users (direct one on one communication or over phone/mails)) – Advanced

·        Business stakeholder management – Experienced

·        3rd Party vendor management– Experienced

·        Presentation skills to internal business stake holders and customers as and when required– Experienced



Dice Id : 90633158
Position Id : 658686
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