Entry Level Applications Engineer

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Jack Henry & Associates, Inc
Citrix, Database, Development, Networks, QA, Routers, Sales, Security, SQL, Testing
Full Time
Telecommuting not available Travel not required

Job Description




Job Description

Jack Henry & Associates is seeking an Entry Level Applications Engineer for the ProfitStars - Lending Solutions team. You will train to be a part of an active IT Team that supports our internal Technical Support Reps, Development & QA groups, and Implementation Consultants providing financial clients with high-performing access to the Commercial Lending Center Suite (CLCS). Using basic IT knowledge and hands-on skill, you will learn to install, test, update, monitor, maintain, document, and troubleshoot both hosted and on-premise servers and processes.  Must quickly acquire the product and configuration knowledge to independently identify and resolve application and service issues.  Overnight travel is sometimes necessary to attend company meetings and/or professional development conferences.  If you are interested in this position, please apply on or before December 7, 2018.

This position is only open to being worked out of the Jack Henry office in downtown, Birmingham, AL.

MINIMUM QUALIFICATIONS

  • Must have a minimum of 12 months of hands on technical work experience in areas such as: servers, networks, security, or enterprise applications.
  • Must be available to rotate with colleagues for after-hours (evening, weekend, and/or holiday) coverage.

PREFERRED QUALIFICATIONS

  • Bachelor’s or applicable technical degree.
  • Working knowledge of firewalls, routers, and active directories.
  • Experience with Citrix connections and SQL database.

ESSENTIAL FUNCTIONS

  • Provides customer support through the performance of on-site or remote installations.  May assist with diagnoses, troubleshooting, service, and repair of non-complex equipment and systems.
  • Checks out and approves operational quality of system equipment.
  • Performs on-site or remote customer work including design, installations, repairs, testing, upgrades and/or maintenance on technical products.
  • Identifies customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
  • May instruct customers in the operation and maintenance of the system.  Resolves customer problems and answers questions.
  • Serves as liaison between the company and customers.
  • Conveys customer feedback to technical design and engineering staff.
  • May provide ongoing application, network and security support including servers, firewalls, routers, active directories, etc.


Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.

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Company Information

Do The Right Thing, Do Whatever It Takes, and Have Fun We at Jack Henry & Associates have built our business on the belief that the people who contribute day-in and day-out to our success are the true foundation of our company. Today, our employee base includes more than 5,600 innovative minds who are dedicated to excellence in financial services technology and support. A career at Jack Henry & Associates, is unlike any other “job” you’ve had in the past. We pride ourselves on providing a workplace that is personally and professionally rewarding, as well as challenging! As a result, our associates are confident about JHA’s future performance, they trust in our values, and they believe they will have successful careers. We consistently exceed employee satisfaction benchmarks in annual surveys, and we are ranked on many “top places to work” lists across the nation year after year. Through team-building initiatives that foster peer recognition and training curriculums that continually advance our employees and management teams, we are dedicated to identifying, engaging, hiring, and developing the best and brightest talent in our industry.
Dice Id : RTL86097
Position Id : 3191368

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