Entry Level Computer Science Major

Entry level computer skills, Unix, FTP
Full Time, Contract W2, 6-12 months
Telecommuting not available Travel not required

Job Description

CAI is looking for an entry level Computer Science Major...


Candidates preferred from the Wilmington OR Norwood, Mass. area.

This position is initially 6-12 months with a very good chance of going much longer.


We are mainly looking for someone with a Computer Science background, with a high energy and the aptitude to learn new things. 


Details about the position below...


CAI is seeking a Video conferencing specialist to provide audio/visual conferencing and multimedia support.  Client has 40+ video rooms worldwide using predominately Polycom and Crestron equipment.  Video conferencing is used in conjunction with Skype for Business conferencing. 


  • Provide initial setup and/or in room facilitation of executive conference calls
  • Provide initial troubleshooting for the Video rooms and equipment this could be from incident tickets or from analysis/monitoring data
  • Utilize tools to monitor and report on the video environment
  • Review daily incidents for Conferencing
  • Prepare monthly reports for the Executive Conference Coordinator
  • Involved in testing and proactively monitoring WW video rooms and equipment
  • Ability to test, troubleshoot and work independently to resolved customer incidents
  • Engage customers with bad or not good feedback on Video calls.
  • Would need to interact with CIO and Executives on a limited basis
  • Would need to engage other members of IT more often L1 Service Desk and L3 Conferencing team

Preferred Skills & Experience:

  • Bachelor’s Degree in Computer Information Systems, Communications or equivalent or 1 -2 years practical experience including audio/visual equipment use and set up
  • General help desk or customer service experience is a plus
  • Effective organizational, written and verbal communication skills
  • Analytical skills that you can apply in a 15,000+ global organization is a plus
  • Preferred but not required to have a general understanding of networking and an appreciation for security mechanisms
  • Preferred but not required to have an understanding of video conferencing technologies and protocols (H.323, SIP, H.264, etc.)



Posted By

Greg Ehrlacher

470 Friendship Road, #300 Harrisburg, PA, 17111

Dice Id : 10114077
Position Id : csana
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