Entry Level NOC Support Technician

noc, troubleshooting, networks, router, switches
Contract Independent, 6 Months
Depends on Experience
Work from home not available Travel not required

Job Description

Responsibilities:

  • Work on installations for Service delivery or trouble tickets for service assurance
  • Provide escalation support and successfully resolving customer issues, escalating to application engineers as necessary
  • Responsible for troubleshooting/deploying end to end network, platform and also troubleshoot customer connectivity issues
  • Ability to work independently
  • Proactively monitor customer networks and respond to any critical alarms
  • Escalate tickets to Telco vendors and following through to resolution
  • Perform other duties or responsibilities as required

Required Skills:

  • Has understanding of routing and networking
  • Excellent logical troubleshooting skills
  • Proficient in ticket and order management
  • Must be flexible, dependable and able to multi-task with priority
  • Understanding of networking protocols ICMP,UDP and TCP/IP
  • Must be familiar and able to communicate how to collect information from client devices, such as Windows, Apple and other networked devices
  • Has LAN and WAN connectivity experience
  • Solid understanding of how to troubleshoot network issues and configurations, such as WAN circuit, routing, IP connectivity, router and switch configuration, and DNS
  • Knowledge of Firewalls and VPN connectivity
  • Must be a Team Player
  • Work shifts that provide for 24x7x365 coverage. Must be willing and able to work nights, weekends and holidays (current shift would fall between 8:00 am 8:00 pm EST)
  • Effective analytical, planning, organizational, and documentation skills
  • Must be professional with both peers and our customers

Preferred, not Required Skills:

  • Prior NOC or call center experience supporting networks is a big plus
  • General Wi-Fi experience
  • Linux CLI commands
  • Certification: CCNA or JNCIA

Posted By

John Coyle

Dice Id : RTX147fa8
Position Id : 6295752
Originally Posted : 3 months ago
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