Entry level desktop support technician

Windows, Printer, Hardware, Audio, Video, Management, TCP, IP, Networking, Ethernet, PC, MCP, IT, Engineering, Applications, Telecom
Full Time

Job Description

This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles) hence selected candidate must have a car in good condition. Candidate should be able to use the ladder for troubleshooting the access points or cable tracing type of tasks . To support our customer requirements including regular business and projects support flexible to work in different shifts or late hours is expected.

Responsibilities:
Image and install software on Windows, and Apple laptops/desktops including IMAC(installations, moves, additions, and changes) and Remote support
Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
Printer break-fix and installation
Disposal, redeployment and Asset reclaim
Shipping coordination
Data Backup and Data Recovery coordination
Hardware Refresh
Warranty and Out-of-warranty repair and replacement
Depot Services
Walk Up Support
Spare parts management
Executive (VIP) Support
Audio and Video Support including Health Checks
Inventory and Asset Management Depot Operations
Coordinate with external vendors for dispatch support
Identify and resolve hardware and software application conflicts
Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
Responsible for asset tagging and entering all incoming equipment into our asset management system
Collaborate with cross functional teams to properly onboard incoming new hires
Ensure that hardware is properly assigned and updated into our management system
Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
Ensure that resolutions are consistent with company standards and policies

Qualifications:
Basic knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
Basic knowledge of imaging windows 10 OS.
Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)
Basic knowledge of printer queue creation, server maint, etc.
Familiar with using PC-based word processing, presentation, and e-mail software
Familiar with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets
Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
Outstanding customer service and interpersonal skills
Excellent organizational skills and ability to prioritize tasks among many competing requests
Experience working in or supporting a call center or help desk environment
MCP and or A+ Certifications preferred
Aptitude for learning
Excellent oral and written communication skills
Ability to work in teams and in a team environment
Able to lift up to 50 lbs, sometime physical efforts involved to complete the task.
Own car for transportation (mileage will be reimbursed by policy)
Valid driver s license

*We are currently unable to hire anyone requiring sponsorship now or in the future


Candidate must be authorized to work in the U.S. We are unable to sponsor work visas at this time.

About HCL

HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCL s Mode 1-2-3 strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship enables businesses to transform into next-gen enterprises.
HCL offers its services and products through three lines of business - IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in areas of Applications, Infrastructure, Digital Process Operations, and next generation digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering while under P&P. HCL provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities, and broad global network, HCL delivers holistic services in various industry verticals, categorized under Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences, and Healthcare and Public Services.
As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability, and education initiatives. As of 12 months ending on September 30, 2019, HCL has a consolidated revenue of US$ 9.3 billion and its 147,123 ideapreneurs operate out of 44 countries. For more information, visit www.hcltech.com


Candidate must be authorized to work in the U.S. We are unable to sponsor work visas at this time.

About HCL

HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCL s Mode 1-2-3 strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship enables businesses to transform into next-gen enterprises.
HCL offers its services and products through three lines of business - IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in areas of Applications, Infrastructure, Digital Process Operations, and next generation digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering while under P&P. HCL provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities, and broad global network, HCL delivers holistic services in various industry verticals, categorized under Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences, and Healthcare and Public Services.
As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability, and education initiatives. As of 12 months ending on September 30, 2019, HCL has a consolidated revenue of US$ 9.3 billion and its 147,123 ideapreneurs operate out of 44 countries. For more information, visit www.hcltech.com
Dice Id : hcl001
Position Id : 663038BR
Originally Posted : 3 weeks ago
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