Executive Deskside Support Technician

LAN, Management, MCP, PC, Peripherals, Supply Chain, Technician, WAN, Windows
Full Time
Telecommuting not available Travel not required

Job Description



Logistics done differently.



Do you want to take your career to the next level with a growing global company? Do you dream of a job that rewards hard work and dedication? This year, Fortune named Employer among the most admired companies in the world, and Forbes listed us as one of America's best employers in 2017. Are you dedicated, hardworking, and ready to provide legendary assistance for our top executives? As the Executive Deskside Support Technician, you will provide comprehensive technical support including tracking, troubleshooting, and resolving all end-user computer issues. Become a part of our growing, dynamic team and we'll help you develop to a level that will exceed your expectations.



Pay, benefits and more.



We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.



What you'll do on a typical day:
  • Deliver elite support to onsite and remote executives, in a courteous professional manner
  • Develop solid relationships and demonstrate the ability to inspire trust and maintain confidentiality to best understand and support executive level needs
  • Provide recommendations regarding new technologies to better support the company
  • Independently resolve complex, break/fix issues in person or via telephone



What you need to succeed at XPO:



At a minimum, you'll need:
  • High school diploma or equivalent, or equivalent experience
  • 10 years of experience supporting a corporate, networked computer environment
  • Proficiency with PC, MAC, mobile devices, LAN/WAN, printers, communication devices, and other peripherals; ability to quickly learn and achieve proficiency in new software applications
  • Advanced knowledge, support, and troubleshooting of AV, presentation, and teleconferencing equipment



It'd be great if you also have:
  • Associate or bachelor's degree in Computer Science or Management Information Systems
  • MCP, MSCE, A+certifications
  • 10 years of experience installing, troubleshooting, and supporting corporate AV equipment; executive/VIP support; building, deploying, and troubleshooting desktop computers in a corporate environment; Microsoft Windows OS, Active Directory, and O365 support; Telephony equipment; and Mac OS experience



Be part of something big. #LI-YR1 #ZR5



XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oreal, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started.



We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.



Department: Technology
Dice Id : 10120548
Position Id : 3625_22783982
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