Executive Director, CRM Technologies

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The Judge Group
Acuity, Agile, Call Center, Consulting, CRM, Data Warehouse, Director, Metrics, Sales, SalesForce
Full Time
Negotiable
Telecommuting not available Travel not required

Job Description


Our client is currently seeking a Executive Director, CRM Technologies

Responsibilities: 
* Provide strategic and leadership oversight for technology transformational programs
* Responsible for delivering on time, on budget and on quality programs in line with business needs.
* Establish governance structure that identifies key performance indicators, sets milestones, and establishes a reporting cadence.
* Track and monitor program status and metrics to ensure milestones are met, and internal and external delivery commitments are met.
* Partners with senior business partners to define and maintain the technology roadmap to deliver strategic objectives for the American Red Cross.
* Provides direction and oversight of work for product vendors, consulting vendors and internal IT delivery teams to define implementation plans and deliver the solutions
* Lead cross-discipline teams to establish an integrated plan to deliver team commitments
* Ensure ongoing communication of progress against program objectives
* Proactively identifies and resolves issues and mitigates risks.

Qualifications: 
The successful candidate will have a minimum of 10+ years of directly related experience within large and complex organizations.
* Deep domain expertise in CRM systems, specifically complex ecosystems which involve integrations across multiple front end channels (call center systems, website, social media etc and back end systems - MDM solutions, enterprise data warehouse etc)
* Experience with Salesforce products (Sales cloud, service cloud, community cloud, wave etc)
* A visionary leader who is intelligent, articulate and persuasive and can gain instant credibility working in a multi-disciplinary, multi-cultural environment leading teams through change
* Extensive experience in communicating and engaging senior leadership and C level executives
* The candidate should have the ability to be able to operate at both a very high level and get in to the details to help the team solve complex issues
* Demonstrated ability to deliver solutions using agile and nimble delivery methodologies
Essential Functions/Physical Requirements
Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential including sitting for long periods of time, driving a vehicle and working under challenging conditions.

Education: 
Bachelor's Degree in Computer Science, Information Systems, Information Technology Certification, or equivalent substantive work experience. Advanced Degree Preferred.
 

ID: 530189
Type: Temp to Hire
Salary: Open


Company Information

Working at the crossroads of people and transformative technologies, The Judge Group delivers innovative business solutions – powered by top talent – to help organizations reach their strategic goals and realize opportunities now and in the future. The Judge Group is a leading professional services firm specializing in technology, talent, and learning solutions. Our services are successfully delivered through a network of more than 35 offices in the United States, Canada, China, and India. The Judge Group serves more than 40 Fortune 100 companies and is responsible for the placement of more than 4,500 professionals annually across a wide range of industries. To learn more, visit www.judge.com.
Dice Id : cxjudgpa
Position Id : 530189

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