Executive on site Technician

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Apex Systems
Systems, Windows, Desktop, IT, Customer Service, MCP
Full Time

Job Description

If you're interested in the position please email Joseph Neisz at Apex Systems to apply.

Lounge Premium technician that must be comfortable working with C-Band Executives, Leadership, and those with possible strong personalities. In addition to standard lounge support they will be asked to support the 8th floor leadership so customer service is crucial. Preferably they would have some network experience (someone comfortable with basic network troubleshooting skills ,comfortable executing network H&F needs, etc..). Additionally, candidates should demonstrate strong troubleshooting knowledge of Windows 10.
  • Confirm Job Title: Desktop Support Lounge Premium
  • Location Norwalk, CT 06851
  • Assignment Type - Contract or Contract to Hire? 90 day contract to hire
  • Max Pay rate (if temp to hire): $22.00 - $26.00
  • Shift: M-F, 8am-4:30 pm. The shift may be earlier depending on team configuration. Very little, if any overtime; almost never mandatory. Must be comfortable with flex shift to cover second shift for time off or project work.

Job Summary

As a Lounge Specialist, you will be the front line and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services. You're highly skilled at detection of users' needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution. You will educate users on technology features, assisting with hardware selection process, demos and training along with provide software and personal training sessions for users on standard tool sets. You are the customer advocate and coordination point for all customer issues and requests - even if these are beyond the scope to solve and take ownership of their issue.

Additional Requirements
  • Strong Customer Service skills and are approachable, a good listener, takes ownership of their issue and empathetic.
  • High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
  • Demonstrated customer focus - evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint
  • Must be comfortable working with C-Band Executives, Leadership, and those with possible strong personalities.

Knowledge and Skill Requirements:
  • Excellent Customer Service Skills
  • Advanced knowledge of installation and operation of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications
  • 3-6 years of related experience and training
  • A+ certification
  • Microsoft MCP Certified a plus

Key Competencies
  • Ability to deliver great customer experiences and to be invigorated by constant personal interaction
  • Ability to manage multiple, simultaneous tasks, client relationships and expectations
  • Strong communication skills
  • Positive Attitude
  • Learning skills
  • Problem solving
  • Adaptability
  • Planning and organizing skills
  • Attention to detail
  • Stress tolerance

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

Dice Id : apexsan
Position Id : BHJOB2374_1191746
Originally Posted : 2 months ago

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