Field Service Engineer

Windows, Mac, Remedy, Heat, SCCM, Jamf /Casper, Active Directory, Systems Admin, SAP, Linux, VMWare
Contract Independent, 9 Months
Depends on Experience
Work from home not available Travel not required

Job Description

Field Service Engineer

Arlington, MA

Duration of Contract 6+ months

Job# 17831

Technical Skill Set:

  • Windows/Mac experience required
  • Remedy or Heat acceptable
  • SCCM, Jamf /Casper, Active Directory, Systems Admin experience, SAP support
  • Experience with ITIL
  • Experience with Endpoint management services and tools, preferably SCCM, Casper, Active Directory, and VMWare platforms.
  • Experience with Linux preferred.

Job Description:

  • Create a documentation process, policies, and procedures. Must also be able to manage the overall scope, quality, and effectiveness of documentation.
  • Develop and modify documentation for known resolutions and solutions to recurring problems within the Knowledge Base/FAQ.
  • Analyze trends within ticket systems with teams to identify chronic problems, that may affect clients.
  • Design and deploy standard client support process, plan and schedule installation and deployment process
  • Partner with vendors and teams to assist with root cause analysis, problem management to ensure efficient operations.


  • Strong written and verbal communication skills required
  • Must be flexible and adaptive in a fast-paced environment.
  • Willingness to take ownership of technical issues.
  • Ability to  work with other teams to resolve technical issues
  • Excellent diagnostic skills and working knowledge of technology to resolve customer complaints independently.


Bachelor's Degree in Computer Science or related field.



Posted By

57 Well Avenue, Suite 22 Newton, MA, 02459

Dice Id : 10108134
Position Id : 17831
Originally Posted : 8 months ago
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