Field Service Technician - Printers, POS

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eXcell, a division of CompuCom Systems, Inc.
FIELD, TECHNICIAN, ENGINEER, LEXMARK, DELL, HP, PRINTER, DESKTOP, LAPTOP, COMPUTER, PC
C2H W2, C2H Independent, 2+ mos
BASED ON EXPERIENCE

Job Description

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

* * * Contract to Hire Opportunity * * *

We are currently in need of a Dispatch Support Tech to perform break-fix work in the Des Moines area (50301). Standard hours are Mon-Fri, 9 am to 6 pm, flexible at times to cover weekends and evenings, also will have rotational on-call responsibilities.

  • Technician will travel to each client's location to provide services
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, printers, and POS
  • Performs Printer support including hardware break-fix, IMAC, and project work
  • Works under general supervision
Required qualifications:
  • 2+ year(s) supporting printers and/or MFDs (multi-function displays), including software and break-fix
  • 2+ year(s) of customer service experience
  • POS support skills a plus
  • Reliable transportation required (this is a driving position - reimbursed accordingly)
  • Must be able to work staggered or late shifts possibly including evenings and/or weekends
  • Need to be very personable as they will be interacting with a wide range of users and environments
  • Ability to work on a ladder or lift required
  • Ability to lift up to 50 lbs. required
Preferred qualifications:
  • Lexmark and Dell client / enterprise experience a plus
  • OEM Printer Warranty Certifications
  • OEM Laptop / Desktop Warranty Certifications
  • Server experience would be a bonus
  • A+ certification

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.


Company Information

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.
Dice Id : excell
Position Id : 21-00380
Originally Posted : 2 months ago

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