Field Service Technician

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Odyssey Information Services
CAT5, CAT6, VoIP, Wireless communication, WAN, Wireless network, Telecommunications, LAN, Cisco Certifications, Microsoft Certified Professional, Microsoft Windows, Cisco IOS, FSA, Optical fiber, Cables, ADTRAN, Computer, Electrical wiring, Electronics, PASS, Troubleshooting, VIA, Hardware, Installation, Law enforcement, Repair, Field service, Telephony, Software
Full Time
$25 - $28
Travel required to 75%.

Job Description

Job Purpose:

Maintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and to install all company products, features and equipment.  Travels from location to location in the Phoenix area to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving.  Provides installation assistance, training or troubleshooting assistance to a FSA and/or FST1.


Essential Duties:

  • Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
  • Repairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility.
  • Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences
  • Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
  • Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
  • Required to assist in educating and training customers, providing information to technical support and following direction given on products & services
  • Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required
  • Maintains inventory of equipment and tools
  • Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
  • Demonstrates proficient skills with telephony–pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all equipment

Knowledge, Skills, and Abilities:

  • Demonstrate the proficient understanding of the customers’ service needs and work to improve the operation of their facility with regard to all company products such as: Inmate Calling System, Video Visitation, Kiosk and/or Tablets
  • Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, and equipment)
  • Ability to work all tasks to completion with a high sense of urgency and the highest work quality
  • Negotiates alternatives means of resolving issues and escalates issues when necessary.
  • Responds to requests from management and customers via phone, e-mail and/or with reporting
  • Adheres to Field Service Standards and all Company policies.
  • *Must be able to pass multiple in depth background checks*
  • Self-starting, able to self-train on telephony based product line
  • Excellent ability at multi-tasking, setting priorities and tracking issues concurrently
  • Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management
  • *Must have a clean valid driving record*


Minimum Qualifications:

  • Must be in the Phoenix area 
  • High school diploma or GED
  • 3 years of installation repair and maintenance of telecom and networking devices.
  • Experience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technology
  • Telephony experience - including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems
  • Experience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting and installation standards.

Preferred Qualifications:

  • Experience in conduit bending (EMT and Rigid)
  • Microsoft Certifications (A+, N+, MCSE etc…)
  • Cisco Certifications (CCNA etc…)
  • Electronics / Electrical Certification or Degree
  • 6 years or more of related experience
  • Wireless technology experience
  • Fiber termination experience
  • Previous experience working in law enforcement or correctional environment


Physical Requirements:

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.  May be required to lift up to 75 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus


Equal Employment Policy:

The Company’s policy is to provide equal employment opportunity to all individuals in all of its employment programs and decisions.  The Company will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.

Company Information

For nearly 20 years, we have been partnering with clients across the country to provide enterprise IT consulting, recruiting, and professional and managed service projects. At Odyssey Information Services, we don’t believe in a one-solution-fits-all approach. We know every business is unique. That’s why we’ll take the time to listen to your technology concerns, learn about what’s important to your business and understand your company’s expectations. From there, we’ll work together to develop a sustainable plan that is fully customized to overcome your specific IT challenges and reach your goals.

Dice Id : odysseyi
Position Id : 6871361
Originally Posted : 1 month ago