Position: Field Services Specialist (PC Client Support)
Client: Fortune 100 Manufacturer/Processed Goods
Location: Arlington, VA
Initial Duration: 18 mo (more 18 mo extensions expected)
Terms: W-2 Salary with benefits/W-2 Hourly
Onsite PC Support
PC Installation/Deployment/Upgrading Hardware
Remote Desktop Support
HP Printers & MFP’s
Other Mobile Handheld Devices
Win 7/Win 8/Win 10
Office 2010/Office 365
MS Tools (Active Directory, Computer Management)
Basic DOS Commands
PC-to-PC Connectivity Software
Data Compression Tools
Remote Setup/Access - Home/Hotel Config
The job responsibilities require extensive knowledge of both hardware and software in order to provide client support which includes installation/deployment, upgrading and troubleshooting hardware, software and mobile technology solutions.
Must be personable and able to communicate at the client level, work closely across the IT organization, and most important function well in a team atmosphere. Must have the ability to diagnose and resolve client issues over the phone as well as face-to-face. Seeking a person who has the aptitude and problem solving skills to go beyond the typical IT tech support; someone that presents solutions to problems and anticipates/identifies issues before they occur.
Hardware – Must be familiar with HP laptops/desktops, HP printers and MFP’s, air cards, mifi’s, and variety of mobile handheld devices including Blackberries, iPhones and various Smartphones using tethering and mobile hotspot technology. This will include a mixture of basic and advanced troubleshooting skills of all devices listed. Knowledge of MACs would be a plus.
Software – Must be familiar with Windows 7 and 8 Operating Systems. Must have skills to perform troubleshooting for any hardware/software related issues and skills to research and correct the problem. This will include but not be limited to the Operation Systems (Windows7), Office 2010 and Office 365, Internet Explorer, SAP, VPN software, Microsoft Tools (Active Directory, Computer Management), PC-to-PC connectivity software, data compression tools, and a basic knowledge of DOS commands. Must have strong skills for remote setup /access using any internet service provider/carrier and any type of home/hotel configurations.