Field Support Engineer

CISCO
Contract W2, Contract Independent, Contract Corp-To-Corp, 4 Months
Depends on Experience

Job Description

  • Minimum 5 years’ experience
  • Communicates American Native English language (Slang)
  • Assets inventory maintenance
  • Vendor/3rdparty/ISP contact database management
  • Preventive maintenance
  • Daily health check-up on datacentre components including power, temperature, network, racks, servers etc…
  • GXP/GMP knowledge
  • Troubleshoot basic LAN/WAN/VOICE network related issues
    • Cisco L2/L3 switches physical connection and reachability, working with remote support team on fixing the issue
    • Cisco Router physical connection and reachability, working with ISP and remote support team on fixing the issue
    • Cisco Firewall physical connection and reachability, working with remote support team on fixing the issue
    • Coordinate with remote support on Wireless controller issue, camera, voice devices including telephones on fixing the issue
  • Desktop Engineer providing end user desk side support
    • Expertise in Windows/Mac/iOS administration support
    • Expertise in patch management of end user devices
    • Expertise in O365 end user support
    • Expertise in installation, configuration and provisioning of new devices
    • Expertise with Intunes MDM
    • Expertise with SCCM for patch management
    • Airwatch for device patching and mobile device management
    • Expert level escalation point of contact for L1 support team
Dice Id : marlabnj
Position Id : FieldEngNovato
Originally Posted : 1 month ago
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