Field Support Technician

Desktop Support, Manager, Packaging, Printer, Security, Technician, Windows, Windows 7
Full Time, Full Time
Telecommuting not available Travel not required

Job Description



Description



TIME SOLUTIONS






Company Job Title: Field Support Technician


Chenega Job Title: Information Tech II


Clearance: DEA Secret


Location: Herndon, VA


Reports To: Account Manager


FLSA Status: Non-Exempt, Full Time, Regular


Prepared Date: 12/14/2017


Approved Date: 12/14/2017



Summary


Time Solutions, LLC is seeking a Field Support Technician to provide desktop and network infrastructure services to include installation in new offices, disconnection and re-installation of Firebird in support of DEA office relocations, as well as technology refreshment to the Firebird infrastructure.



Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
  • Maintains current knowledge of DEA’s security policies, equipment, and packages.
  • Responsible for replacing and setting up workstations at various DEA Government sites, both foreign and domestic.
  • Creates new, or modifies existing, workstations and other IT devices in Active Directory and DHCP.
  • Installs applications, software, and updates. Provides installation and user support with DEA booking system (UABS) and Windows 7 Firebird.
  • Troubleshoots user issues to include network troubleshooting, printer troubleshooting, and DEA booking package installation in various foreign and domestic DEA offices
  • Coordinates pre-travel task plans and stages inventory equipment to be deployed to customer sites to include all desktops, laptops, and tablets.
  • Modifies site floor plans, manuals, and procedures as necessary for each customer site.
  • Provide on-site support in DEA locations including field sites, headquarters, and the equipment Depot. This support includes inventory, asset tracking, and movement and packaging of equipment to be deployed.




Minimum Qualifications:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Associates in Computer Science, Information Systems or related technical discipline or equivalent experience in lieu of degree are required.
  • Minimum of 2 years’ experience working in desktop support.






Non-Essential Duties:
  • Other duties as assigned


Supervisory Responsibilities:
  • NONE




Diversity:
  • Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce




Ethics:
  • Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.




Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.




Work Environment :
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.




Diversity:


· Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.



Ethics:


· Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.



Physical Demands:


· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


· While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.



Work Environment :


· The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.


· The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.


· During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.



Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity


Native preference under PL 93-638.


We participate in the E-Verify Employment Verification Program. M#

Dice Id : 10125215
Position Id : 1700003728
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