Field Tech support / Desk side support Analyst

field tech, desk side, support, customer service, customer support, desk side support, field tech support, Field engineering, Communication skills
Contract W2, Contract Independent, 12 Months
$15 - $18
Travel not required

Job Description

Hello,

 

OneAPPS (www.oneapps.com) is a Technology consulting firm based out of New York and offices across US. We are working on various projects involving diverse, multicultural teams with clients across the US. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.

Title: Field Tech (Desk Side) Support Analyst

Location: Atlanta, GA

Duration: 12 months +

Must Have:

  • 3+ years of experience in field tech support
  • Customer service
  • desk side support experience

Skills and Qualifications:

  • 3+ years of work experience minimum
  • A+ Certification
  • Strong customer service skills
  • Strong oral and written communication skills
  • Proficient in understanding network infrastructure and wireless support
  • Prior experience with desk side support is a MUST
  • Microsoft Windows certification is a plus
  • ITIL experience/certification is a plus
  • Must have clean criminal record with the ability to pass fingerprint background check
  • Must be authorized to work in the United States
  • Must hold a valid driver's license and dependable personal vehicle

Personal Attributes:

  • Must be punctual, present and visible throughout the work day
  • Creative, curious, analytical, enthusiastic and display strong attention to detail
  • Ability to work independently and effectively on tight deadlines, as necessary
  • Excellent command of English language
  • Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
  • Positive and productive team player
  • Desire to learn new skills as technology evolves
  • Business casual attire(i.e., no sweat pants or jeans with holes; sneakers/basketball shoes allowed)
  • Neat and clean appearance to include personal hygiene

If this role sounds like you, please apply. Thanks!

Dice Id : 10380629
Position Id : 7190477
Originally Posted : 7 months ago
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