Field Technician / Customer Service Engineer

Preventive maintenance, Field service, Hardware, IT, LAN, Laptop, Leadership, Management information systems, Creativity, Customer service, Dependability, Desktop, Engineering, .NET, Technical support, Transportation, Troubleshooting, Upgrades, WAN, Public sector, Repair, Routers, Software, Specification, Switches, Technician, Field engineering, Microsoft Certified Professional, Military, PASS, Printers, Apple, Break/Fix, Change management, Cisco Certifications, Computer science, OEM
Full Time
Depends on Experience
Travel required to 100%.

Job Description

BVP is seeking a Field Technician / Customer Service Engineer to join our team in the Owensboro, KY area! The Field Technician / Customer Service Engineer will provide break-fix troubleshooting and repair services as well as install / de-installs to our customers. 

The ideal candidate will have 3-5 years' experience as a Field Service Technician / Engineer, will be able to take calls for BIB / Epson, and is capable of moving/lifting/pushing up to 50-pounds without assistance. Travel is required for this opportunity and will be mostly 150-miles from home base, occasional overnight with approval as needed. 

  • Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
  • Installing and repairing Servers, Desktops, Laptops, and Printers.
  • Troubleshoot and installing in LAN-WAN environments
  • Provide some desk side technical support for hardware and software
  • Perform analysis to effectively identify potential problems to eliminate problems in the future
  • Maintain requisite technical competence to support the hardware and software
  • Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
  • Taking appropriate actions to mitigate or eliminate hardware/software problems
  • Perform applicable preventative maintenance, per OEM specifications
  • Standby and travel are a requirement, normally 150 - 200 mile radius
  • High school/College/Military/Tech School - Graduation from an accredited college or university with a major in Computer Science, Management Information Systems, or Information Technology is desirable
  • Certifications: A+CE/Net+CE/MCSE - Cisco Certifications will be desired.  A+CE/Net+CE required to be obtained within first 3-months for 1, and 2nd 3-months for the other.
  • Minimum 5 years of Information Technology Experience in the public sector with organizations undergoing major upgrades to software and systems is preferred
  • Experience installing and repairing Servers, Desktop & Laptops
  • Experience installing & troubleshooting LAN-WAN environments
  • Experience installing and repairing & troubleshooting workstations, Printers, Scanners, Routers, & Switches
  • Apple/MAC Cert’s and/or Experience a PLUS.


  • Must be available to be on-call per schedule
  • Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking
  • Must be able to travel throughout the state and outlying areas
  • Must be able to work overtime when required
  • Must be able to provide own dependable transportation
  • Must submit to and pass a Pre-Employment Drug and Alcohol screen
Dice Id : 90813082
Position Id : 6600490
Originally Posted : 1 month ago
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