Financial Production Support Analyst

  • Wonese,
  • New York, NY
  • 1 week ago
Production Support, Equity Finance, sql, unix, autosys
Full Time
Depends on Experience
Work from home available

Job Description

Role: Production Support Analyst 
Duration: Full Time Permanent
Location: NYC

Below is the job description for your reference:

A typical work day includes:
• Handling user and client queries –very often requiring in depth analysis of the technical and/or business logic of our systems-direct trading desk facing
• Management of incoming and outgoing feeds to clients and vendors
• Batch and system management
• Identification and management of problems and frequent issues with the aim of improving the supportability and stability of our platform (in conjunction with our development team)
• Take ownership of incidents and drive resolution. Communicate with business and IT stakeholders
• Utilize ServiceNow to record and track incidents and releases
• Track issues and prioritize workload
• Conduct releases, deployment and DR management There is a requirement to work early and later shifts (7:00am – 4:00pm , 8:30 – 5:30 pm, 9:00am – 6:00pm), on a rota basis. Additionally, the team are required to be on call over weekends, to carry out releases over weekends, and to provide onsite cover on bank holidays – all on a rota basis. The ideal candidate will be a hardworking, proactive individual with strong analytical, interpersonal and communication skills who has a desire to drive continuous improvement, and the ability to manage multiple concurrent tasks to successful, timely conclusions. Core Competencies of the role include:
• Issue tracking and prioritisation
• Release management
• Incident management
• Capacity management
• Problem analysis and resolution
• Risk management including proactively identifying and addressing risks before they impact us
• Delivery of items in our improvement agenda (e.g. monitoring, reporting, release automation)
• DR / BCP management
• Interfacing with development teams
• Understanding / learning all aspects of the business Key objectives critical to success:
• Strong interpersonal skills and the ability to communicate confidently and clearly with internal teams and external clients
• Ability to analyse complex scenarios from both a technical and business perspective, and deliver solutions. Be capable of working at a level where escalations on issues are needed rarely, and are only done after a detailed investigation.
• Ability to deliver to deadlines in a environment where multiple competing requirements are a part of the job
• Proactivity and a strong ownership ethos, ensuring that queries are resolved through to completion
• Flexibility and enthusiasm for picking up new areas as the role requires
• Desire and ability to deliver improvements to the platform and service provided Skills, experience, qualifications and knowledge required
• Prior experience of application support in a front office banking, or similar, environment
• Equity Finance business knowledge or demonstration of a keen desire to learn
• Must be client focused, with strong communication skills, and confidence dealing with internal and external parties
• Experience of managing stakeholder expectations
• Strong SQL knowledge (Oracle and Sybase)
• Strong experience of working with UNIX based applications – ability to write scripts and work on automation
• Experience with job scheduling systems (ideally Autosys)
• TIBCO middleware and Java experience would be highly beneficial
• Experience of directly delivering technical improvement (e.g. development of improved monitoring, reporting)
• Must be very detail oriented and analytical If interested, please email me your word format resume along with your contact info

Dice Id : 10119864
Position Id : 7098686
Originally Posted : 10 months ago
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