Five9 Developer - 100% REMOTE - Full time perm $110-120K
About the Role
We are seeking a Five9 Programmer/Developer to support our team. You will provide strategic, innovative, and cost-effective solutions to increase efficiency, reliability, and integration of our services and operations. You will work daily in a semi-autonomous environment where fast prototyping emerging technologies to solve industry-related problems is the rule.
What You'll Do
Five9 Programmer will be lead programmer for all Five9 integrations, applications, call routing, reporting. The individual must be an expert using Five9, API, commands, and have programmatically integrated with databases, CRM and third-party applications. Five9 programmers will be required to create application -to -application integration with SQL Server, AWS Applications, Salesforce and EllieMae Velocify. The individual will be an expert with Five9 scripting, debugging and security. This is not a Five9 administration position, but a programing role focused on Five9 integration and enhancements.
? Five9 Computer Telephony Integration (CTI) web services API
? Configuration Web Services API
? Reporting Web Services API
? Statistical Web Services API
? Experience with Five9 connectors to provide real time data access during a call
? Experience with Pre-Packaged CRM Integrations such as
? Velocify/Leads 360
? More than two years of experience in Five9 programming using a scripting language. Experience in software development and scripting is required.
? Experience with databases such as MS SQL, MySQL, NoSQL, Hadoop, Elasticsearch, Redis, Cassandra, and/or Mongo.
? Knowledge of out of the box reports for Queues, Agents, Interactions, Campaigns, IVR Scripting, List Reports, Contacts, Do Not Call, Worksheets and custom report creation
Would like to see
? Experience with project management and workflow tools such as Agile, Jira,
? Experience with open-source technologies and cloud services (AWS)
? Experience in working with Selenium or equivalent for automation and configuration.
? Strong communication skills and ability to explain protocol and processes with team and management.
? Stellar troubleshooting skills with the ability to spot issues before they become problems.
? Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement.
? Time and project management skills, with the capability to prioritize and multitask as needed.