ForgeRock Operations Lead

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Matlen Silver
forgerock, operations, lead, Customer Identity and Access Management, CIAM, AM, IDM, DS, IG, IAM, SAML, OIDC, OAUTH2, JSON, JAVA, SAML, OAUTH2, DEVOPS, REDHAT, KUBERNETES
Full Time, Permanent

Job Description

As an IAM ForgeRock Operations Lead, within our Enterprise Technology division, you will be responsible for the maintenance, support and configuration of a variety of technologies used to support Customer Identity and Access Management.

Some of the things you ll be doing
  • Ensure the integrity and availability of Customer Identity and Access Management (CIAM) technologies
  • Develop understanding and expertise in the CSC deployment of ForgeRock
  • Manage operations across support organization - 3rd parties, ET operations, applications development
  • Manage communications during incidents and releases
  • Create and maintain support documentation (operation run book, SOPs, asset inventory, alert response, incident response plans, data flow diagrams, architecture drawings)
  • Collaborate with engineers and developers to troubleshoot applications
  • Take part in after-hours on-call support rotation. Support patching and deployment activities after hours as needed.
  • Execute production releases (change control, communications, testing)
  • Plan scheduled maintenance upgrades, security patching, enhancements, defect resolution
  • Support new customer federation with ForgeRock
  • Respond to audit inquiries and generate compliance evidence
  • Develop and maintain technical expertise in IAM technologies
What technical skills, experience and qualifications do you need?
  • Understanding of ForgeRock products (AM, IDM, DS, IG).
  • Experience supporting IAM solutions using SAML, OIDC and Oauth2 protocol. Experience supporting custom development using Java, JSON, SAML, OAuth2.
  • Experience with ForgeRock containerization, Kubernetes and RedHat OpenShift
  • Experience across programming languages (Java, .Net, scripting languages)
  • Able to support the DevOps team during ForgeRock integration.
  • Experience with system monitoring tools
  • Able to convey risk to all levels of the business, from management to operations and development teams.
  • Effective oral and written presentation skills with the ability to communicate productively with technical and business teams
  • Strong commitment to customer service and customer satisfaction
  • Strong analytical and troubleshooting skills
  • Ability to work in a fast paced, highly dynamic environment

Company Information

Matlen Silver is the hardest working staffing team in the U.S. We do what we know is right for consultants and companies, creating a unique and powerful recruiting and talent experience. We don’t just say we’re hard-working. We are. We don’t just invest in great people, we invest in people with guts, who don’t stand alone with integrity, but together as one united front. Our core is a powerhouse that can’t be described but should be experienced.

Dice Id : matlennj
Position Id : 100999535234595
Originally Posted : 1 year ago