Fraud & Dispute Specialist - Financial Services - Omaha, NE

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Matlen Silver
Fraud, Dispute, Support, Specialist, Reg E, Reg Z, Financial, Bank
Contract W2, C2H W2, Contract

Job Description

Job Title: Fraud & Dispute Specialist
Location: Omaha, NE
Duration: 6 month contract-to-hire
Benefits: Medical, Vision, Dental after 2 months, 401k after 6 months
***W2 ONLY***

What does a great Client Operations Support Rep IV do?
Acts as the primary Chargeback contact/Subject Matter Expert for various Networks and provides support of clients card portfolio chargeback programs (debit, credit, prepaid)
Effectively communicates appropriate dispute resolution processing for Visa or MasterCard debit clients in efforts to deepen product penetration.
Performs analysis and chargeback input for a queue of clients: reviews and processes dispute/fraud claims in a timely and accurate manner in support of the department s Service Level Agreements while maintaining awareness of Visa or MasterCard processing timeframes, regulations, and processing changes.
Maintains strong working knowledge of all internal and network processing systems and software as well as Regulation E and Visa or MasterCard processing timeframes and regulations.
Resolve moderately complex issues on behalf of clients in support of dispute resolution processing; compare alternative actions and decide on appropriate approach.
Respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status and data input.
Answer incoming calls and inquiries from customers, sales and account management to resolve customer questions and concerns
Performs maintenance and settlement reconciliations using various software applications with the goal of maintaining loss Sigma score minimum of 5.4.

Essential Job Responsibilities:
1. Claims Processing (75%) Review and manage multiple queues in support of 200 400 clients; conduct analysis and process dispute claims in accordance with network operating regulations and internal SLA timeframes.
2. ACD Telephone Responsibility (20%) Maintain availability and respond to incoming client inquiries.
3. Research/ticketing (5%) Research client and/or system issues and document results/findings.
4. Performs other duties as required
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Basic Qualifications for Consideration:

High School diploma or equivalent
Job Related Experience:
1 - 3 years financial or customer services experience
Preferred Skills, Experience, and Education:

Preferred Qualifications:
Knowledge of Visa/MasterCard Operating Regulations
Familiarity with the Electronic Funds Transfer (EFT) industry and Regulation E

Additional Skills/Knowledge:
Strong relationship and communication skills to ensure proper client interaction in managing dispute resolution and loss recovery
Must possess a high level of computer skills (to effectively utilize multiple EFT systems, Excel, Word and PowerPoint)
Working knowledge of workstations and database software
Strong analytical and problem-solving skills
Possess demonstrated ability to determine when to refer issues versus handle them personally
Ability to independently handle a variety of responsibilities simultaneously and be able to prioritize those tasks
Must be highly motivated and eager to learn
Ability to work extended hours as needed to meet department needs.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

Company Information

Matlen Silver is the hardest working staffing team in the U.S. We do what we know is right for consultants and companies, creating a unique and powerful recruiting and talent experience. We don’t just say we’re hard-working. We are. We don’t just invest in great people, we invest in people with guts, who don’t stand alone with integrity, but together as one united front. Our core is a powerhouse that can’t be described but should be experienced.

Dice Id : matlennj
Position Id : 100999535264617
Originally Posted : 3 months ago

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