Fraud Operations Analyst

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DISH Network
Wireless, Engineers, Network, Engineering, IEEE, Excel
Full Time

Job Description

At DISH Wireless, we reimagine connectivity through new platforms, new business models and new ways of thinking.

Today, we are building America's first cloud-native 5G network to transform the way we live, work and play with unlimited potential. Our teams operate at the intersection of wireless, data analytics, AI and the cloud to create something state-of-the-art, radically original and truly unlike what anyone else can.

What you will be doing

DISH Wireless is seeking an experienced team of Regulatory Engineers to drive the regulation efforts to ensure a successful deployment of Dish's 5G Wireless Network. The Regulated Services Team will provide a deeper understanding of Telecommunication networks and articulate the key traffic issues within network core and customer experience. Team members will have an understanding of voice and Switched PSTN Voice Call Flows, and a full range of features and functions of network operations, including long distance/toll calling, international, E911, toll-free, CALEA, and related recommend network architecture, requirements and specifications for mobile voice traffic. Team members will have working knowledge of robocall prevention measures, as well as emerging technologies supporting consumer protections from robocallers.

Day-to-day job responsibilities:
  • Must have a clear understanding of both Operational and Regulatory requirements for 5G Wireless Network such as Do Not Call, STIR/SHAKEN, and 911.
  • Knowledge of wireless communications engineering concepts and technologies.
  • Ability to communicate the technical and regulatory requirements to business stakeholders to ensure that regulatory compliance is maintained or enhanced, and understood consistently.
  • Ability to provide detailed evaluations of service providers' capabilities and performance.
  • Develop regulatory strategies and implementation plans for the preparation and submission of new products with internal stakeholders, including maintenance of required KPI reporting or like certification requirements.
  • Develop, execute, and maintain plans and procedures necessary to support DISH robocall prevention programs so that our customers enjoy an excellent service.
  • Ability to think critically to evaluate solutions and program plans in order to produce high-quality, lasting results.
  • Open, track, close, document trouble identification and isolation activities associated with Regulated Services
  • Demonstrated awareness of impact of actions on team, on department, and DISH business objectives
  • Ability to learn and apply new skills to business requirements to the benefit of the DISH ecosystem, including preparing execution reports displaying results and describing relevant program lifecycle management


Skills and experience

Successful candidates will have:
  • Preferred B.S.or M.S. in Electrical Engineering (or related field) and 2 to 5+ years of direct engineering program management experience; in certain cases, job experience will be considered in lieu of education.
  • Certifications in professional or technical skill development, such as ACFE
  • Experience designing and implementing regulatory/compliance programs.
  • Understanding IEEE, FCC, or State-level Regulations with ability to handle complex regulatory issues.
  • Demonstrated career progression, both in responsibilities and skill development

The ideal candidate will have:
  • Current PMP
  • Good attitude, team spirit with ability to adapt to frequent change
  • Excel, Word, Power Point, Google Suite experience is beneficial
Compensation: $74,520.00/Year - $116,955.00/Year
From versatile health perks to new career opportunities, this role provides all the benefits you need to be successful. Check them out on our careers website.

Successful completion of a pre-employment screen, to include a drug test and criminal background check.

Company Information

DISH is a connectivity company. Since 1980 we’ve transcended normal, continually evolving to allow for more consumer choice across different industries. Today, our family of brands includes DISH Wireless, SLING TV, Boost Mobile and OnTech Smart Home Services. Together, we bring more than 40 years of disruption to empower our product and the people it connects.

Dice Id : 90312222
Position Id : 56092
Originally Posted : 3 months ago

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