Service Delivery Manager - Seattle, WA

Customer engagement, CONSULTING SERVICES, DATA MANAGEMENT, Service delivery
Contract W2, Contract Independent
$60 - $70
Travel not required

Job Description

Job Title: Service Delivery Manager
Location: Seattle, WA
Position Type: Contract to hire
Rate: DOE

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time

Job Description:

• 8+ Years of experience in IT Consulting Services and background in leading Managed Services engagements
• Strong stakeholder management external and internal including Exec levels
• 5+ years' experience in program managing large cross functional and globally diverse teams
• Strong in Business program management and client engagement
• Experience in Data Management of programs is a key differentiator
• Excellent communication and presentation skills
• Technical background in Microsoft technologies and understanding / implementation of Digital Transformation Trends

What will you do?

• Manage Data engagements and act as the regional POC. Provide day to day operational oversight and leadership to assigned program(s)
• Experience in support is highly desired.
• Participate in problem solving, root cause analysis and any response function towards continual service improvements
• Collaborate with internal and external teams to deliver solutions with in agreed timelines with quality output
• Understand customer business and partner with stakeholders to optimize / transform the business
• Develop strategies for customer management and improving satisfaction.
• Ensure that the teams are aligned globally and partner with leaders / peers in other geographies
• Ensure cross training and upskilling of team members
• Guide team for designing better and robust reporting mechanisms through dashboards
• Ensure adherence to privacy and security policies agreed with the client
• Track, Monitor and improve contractual SLAs and KPIs
• Design improvement and remediation plans in consultation with enabling teams
• Ensure optimized staffing levels are maintained for the successful execution of the program
• Participate in governance and business reviews

Posted By

Paramveer Bright

Dice Id : 10305697
Position Id : GIT-01
Originally Posted : 4 months ago
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