Only local San Francisco Bay Area candidates!
Direct W2 employees! No 3rd party agency!
Client IT is seeking a highly motivated and customer-focused individual to join our team. Responsibilities include ownership of numerous complex internally developed and commercial Off-The-Shelf (OTS) software solutions with a focus on continuing system and process improvement. In this role you will have regular engagement with a diverse customer base supporting the Site’s Services such as Space Planning and Utilization, Environmental Health and Safety, and Site Operations. Ad-hoc support requirements and tight deadlines are typical. You will be the primary liaison to various the Site Services groups and work independently to manage their requests and meet their needs with high customer satisfaction. Strong results-orientation is essential, with a commitment to producing quality solutions that meet IT Security & Quality standards. Embrace changing IT technology, while managing and supporting a robust portfolio of technical solutions. Work with various teams including System Administrators, Database Administrators, Network Administrators and other IT groups to meet the needs of the your customers. Some off-hours work will be required.
Responsible for the day-to-day technical operation and support of numerous solutions.
Ownership of IT Service Management ticketing queues Provide application integration and solution support working collaboratively with business partners to achieve their strategic goals.
Manage the successful implementation and delivery of solution releases, possibly spanning multiple parallel tracks.
Responsible for the technical oversight and leadership of outside vendors and international software developers working on the solutions that you own.
Work with various global teams including System Administrators, Database Administrators, and Performance Testing experts at a global level to meet the needs of your customers
8+ years familiarity and troubleshooting experience with variety of LAMP stack based web development technologies including Java, PHP, HTML, XML, and Perl.
Database query and reporting experience with Oracle, MySql, and MS SQL.
Experience with Tableau or report development is ideal.
Ability to troubleshoot client applications on both Windows X and Mac OS X Operating Systems.
Knowledge of Single Sign On (SSO), reverse proxy, firewall and load balancer technologies.
Experience in working with software source code repositories.
Experience interacting directly with business customers to help define their requirements and manage their incoming requests to clearly defined SLAs.
Excellent written and verbal communication skills.
Strong interpersonal skills: listening, engaging, collaboration, integrity, and confidence.
Strong technical analysis and decision-making skills. Can independently prioritize work.
Work experience in a Biotech or Pharma environment (desired).
Burlingame, CA, 94010Contact