Jr Network Operations Manager

Network operations
Contract W2, 12 Months
Depends on Experience
Work from home available Travel not required

Job Description

Title: Jr Network Operations Manager

Location: New York City, NY

Duration: 12+ Months

Job Description:

Role Objective:

  • The Operations Manager role is to plan, organize, and manage overall operations to ensure the stable Networks infrastructure of the client organization.
  • This includes having overall responsibility for the service delivery onsite team and will be the key escalation contact for both operations & deployment.
  • The Operations Manager will schedule activities to notify & resolve Cisco Meraki deployment including Cisco legacy devices related activities and software problems in a timely and accurate fashion.
  • Responsible for integrating operation knowledge and business understanding to develop necessary solutions to streamline operation activities.
  • The Operations Manager will be reporting to Service Delivery Manager, and will oversee the operations reporting monthly.

Overall Skills – Must Have:

  • 5-7 years working experience in the role of network administration / operation / engineering.
  • Experience in some form in a complex multivendor & multinational environment.
  • Engineering or diploma with either CCNA/CCNP certified. Cisco Meraki certification or experience will be an added advantage.
  • Strong working knowledge on cisco networking products.
  • Working knowledge on Wireless, Firewall, Routing & Switching and voice related networks infrastructure.
  • ITIL foundation certified or trained with the concept.
  • English mandatory, write and oral.

Technical Skills – Good to Have:

  • Proficient in routing protocols: TCP/IP, MPLS, BGP, EIGRP, OSPF, HSRP/GLBP & Multicast.
  • Advanced performance tuning and capacity management concepts.
  • Through understanding of IP concepts including routing, VLAN's, QoS, tuning and capacity management concepts.
  • Ability to analyze and design systems to achieve efficient and secure operation.
  • Prior experience in a retail or financial institution is preferred.

Behavioral Skills:

  • Desire to learn and adapt to new technology.
  • Ability to prioritize along with good time management skills.
  • Excellent interpersonal skills and good problem solving skills.
  • Ability to lead & participate as part of a team with high level of initiative & proactive approach.
  • Ability to work in a team environment in a global environment.
  • Self-driven with good sense of ownership/accountability.
  • Flexible and adaptable to meet the team’s needs.

Roles / Responsibility

  • The Operations Manager holds overall responsibility for the service delivery onsite team and will be the key operation escalation contact coordinating within their respective region.
  • Work closely with Global Network operations team in Singapore and manage & schedule the planned activities.
  • Assist, manage & assign tasks in the development of the Operations Plan.
  • Manage and provide leadership in troubleshooting & resolving infrastructure related incident & issues.
  • Clearly understand & develop the escalation processes for internal and to client for higher level support and/or vendor engagement.
  • Enable to develop (from scratch) the technical operational working instructions across the new platforms of networks technologies.
  • Maintain LAN/WAN network; contact vendors to establish connectivity; plan to deploy and configure routers, switches, and firewalls.
  • Maximizes infrastructure performance by monitoring, troubleshooting problems and outages; scheduling upgrades; collaborating with vendor network architects on network optimization.
  • Close coordination with the weekly change control and other client side team members.
  • Provide leadership support during and after infrastructure changes to the environment.
  • An excellent knowledge of data networking principles as well as high level of skill operation various server management systems.
  • Review the incident tickets and perform event correlation for a broader analysis.
  • Understand & develop specific troubleshooting, diagnostics, change management policies as it pertains to the technology.
  • Clearly define with the other remote smart hand’s team members on the process for handover of duties in critical/emergency situations.
  • Perform testing of the tools in collaboration with client as part of operational readiness testing
  • Develop the overall train the trainer program as it pertains to the technology policy and procedural aspects and specific client requirements for “go-live”.
  • Need to be on stand-by supporting global team members in case of high severity incident.
  • Respect KPI & SLA

Thanks & Regards;

Priyanka Kontam

Talent Acquisition

Xoriant Corporation | Email: priyanka.kontam@xoriant.com

Tel 732 200 1932



Posted By

Zoeb Hamirani

Baner Road Pune, 411045

Dice Id : xorca001
Position Id : 6400121
Originally Posted : 5 months ago
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