Genesys Engineer

genesys 8.5 - framework, configuration, Genesys suites, Contact Center Technology with Genesys Framework
Contract Independent, Contract Corp-To-Corp
Depends on Experience
Work from home not available Travel not required

Job Description

Role: Genesys engineer

Location: Wilmington DE

Client : JPMC

Contract Duration: 12+ Months

Job Description :

  • 7+ years of experience in Contact Center Technology with Genesys Framework along with Omnichannel implementation.
  • Good Hands-on experience with Genesys Config/Management layers, Routing layer, Interaction/SIP layer and Media layer.
  • Hands on experience with Composer/IRD strategy development includes ECMA Script, Web service blocks, DB blocks etc.
  • Good Knowledge on Genesys Reporting Layer includes Infomart/Icon, DataMart and experience on adding KVP s with good understanding of table structures. Hands on experience on Pulse and the ability to create, modify, and maintain templates.
  • Experience working on Genesys Administrator, CME & GAX.
  • Good knowledge on Genesys Rules system along with Hands on experience on developing GRAT Rule templates, Rules Creation/modifications & Rule deployments.
  • Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience.
  • Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.
  • Working knowledge in the installation and configuration of the Genesys suites is a plus
  • Experience on IWD Intelligent workload distributor is a plus
  • Good communication skills (Written and oral).
Dice Id : 10294483
Position Id : 5857472
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