Red Oak Technologies is looking for a "Genesys Consultant (ORS / IRD)" for an industry leader located in Austin, TX with option for REMOTE work!
Duration 12 + months + extensions
Genesys Consultant (ORS / IRD)
Qualifications, Skills and Education:
• 5 years + of Genesys Framework experience
• Genesys ORS (GUI)
• Genesys IRD (Routing)
• 3 years Software Development and Designing experience
• Bachelor's degree or equivalent required
• Development and enhancement of routing in Genesys IRD
• Maintain existing call center Genesys infrastructure ORS
• Upgrade ORS and deployed ORS cluster
• Redesigned IRD to ORS Routing Strategies
• Development of Genesys call routing strategies using IRD.
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