Genesys Developer - Phoenix, AZ

Genesys, IVR, Contact Center
Contract Corp-To-Corp, Contract Independent, Contract W2, C2H Corp-To-Corp, C2H Independent, C2H W2, 0 years 0 months 0 days

Job Description

  • Minimum of 5+ years of Genesys framework installation, configuration, Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel)
  • Genesys certification in Routing
  • Experience in developing Routing workflows using Composer
  • Extensive SCXML troubleshooting
  • Experience in Orchestration Server
  • Extensive knowledge in GRAT
  • Experience in ECMA scripting
  • Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
  • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
  • Ability to architect routing design and development for new solutions that will be implemented for the customer
  • Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
  • Experience in troubleshooting routing issues in production on call
  • Excellent Communication and interpersonal skills
  • Configuration management tools
Dice Id : 10114746
Position Id : 2020-214
Originally Posted : 10 months ago
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