Genesys Developer

Genesys, SCXML, SIP, Genesys Rules Developer Tool/GRDT, Genesys Rules Authoring Tool/ GRAT, GVP, ORS, URS, ECMAScript, Audit, Contact center, Troubleshooting, Web services, Spring, SQL, Java SE, J2EE, IRD, HTTP, IVR, Infrastructure, GRE, Configuration management, CME, CTI, Cloud
Full Time
Depends on Experience

Job Description

Hi

 

My name is Asish from Paramount Software Solutions, the best IT staffing firm in the US. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you. 

Please find below, the summary of the position.

Job Role: Genesys Developer 

Location: Wilmington, DE

Duration: Long Term Contract/ Full time

Skills:

  • 6+ years of experience in Contact Center Technology using Genesys Framework.
  • Hands on experience on Composer SCXML Work-flow development including ECMA Script, HTTP Rest, Web Request, Web service blocks, DB blocks etc.… is mandatory
  • Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer.
  • Hands on experience with Composer/IRD strategy development includes ECMA Script, Development of Rules using Genesys Rules Developer Tool (GRDT)
  • Expertise on Genesys Rules System
  • Development of Rules using Genesys Rules Developer Tool (GRDT)

Required:

  • 6+ years of experience in Contact Center Technology using Genesys Framework.
  • Hands on experience on Composer SCXML Work-flow development including ECMA Script, HTTP Rest, Web Request, Web service blocks, DB blocks etc.… is mandatory
  • Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer.
  • Hands on experience with Composer/IRD strategy development includes ECMA Script, Development of Rules using Genesys Rules Developer Tool (GRDT)
  • Expertise on Genesys Rules System
  • Development of Rules using Genesys Rules Developer Tool (GRDT)
  • Provisioning of rules using Genesys Rules Authoring Tool (GRAT) such as Rules creation/modification, deployment
  • GRAT Audit Trial
  • GRE Cluster etc.…
  • Application logs troubleshooting such as:
  • SIP Server/T-Server (T-Lib)
  • SIP Messaging
  • Universal Routing Server
  • Orchestration Server
  • Stat Server
  • GVP Components
  • Genesys Rules Engine
  • Messaging between ORS and URS such as Invoke Functional Module methods such as SCXML Submit, SCXML Queue Query etc.

Other:

  • Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience.
  • Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.
  • Working knowledge in the installation and configuration of the Genesys suites is a plus
  • Knowledge on Programming languages such as J2SE, J2EE, Spring Boot etc.… is a plus
  • Knowledge on RDBMS Databases such as Oracle (RDBMS) and No SQL Databases such as Cassandra is a plus
  • Knowledge on Cloud Computing technologies such AWS, Azure etc.… is a plus
  • Knowledge on Genesys SDK development is a plus
  • Experience working on Genesys Administrator Extensions, Genesys Administrator and CME.
  • Good communication skills (Written and oral).

Technologies:

  • Genesys Technologies: Genesys Composer, infrastructure Build, SCXML, ECMA Scripting, Web Request, Web Service Blocks, DB Blocks
  • Hands on: Genesys CME, Routing Layer, GVP, SIP, Media Layers, Composer, IRD strategy development, GRAT
  • Trouble Shooting: SIP server/ T-Server.
  • Proficiency: Advanced
  • Role:  Work with Application Development Team supporting IVR, middleware and Contact Center Desktop Integration Services.
  • Responsible for delivering high quality Voice and CTI.
  • Providing estimates, responsible for detailed analysis and design, development, unit testing, providing support during QA and UAT cycles and a defect free production delivery.
  • In addition to Contact Center Technologies, this team provides an internal intranet based UI solution to enable business users to make dynamic changes to the IVR applications.
  • The position will require off hours support as needed.
  • Application Developers are expected to work closely with the entire IVR and CTI

Regards  

Asish Pattanaik
Ph: 770 456 5346

Email: 

Dice Id : 10452799
Position Id : 6700514
Originally Posted : 3 weeks ago
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