Genesys Developer

Genesys, IVR, Contact Center
Contract Corp-To-Corp
Depends on Experience

Job Description

  • 6+ years of experience in Contact Center Technology using Genesys Framework.
  • Hands on experience on Composer SCXML Work-flow development including ECMA Script, HTTP Rest, Web Request, Web service blocks, DB blocks etc.… is mandatory
  • Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer.
  • Hands on experience with Composer/IRD strategy development includes ECMA Script, Development of Rules using Genesys Rules Developer Tool (GRDT)
  • Expertise on Genesys Rules System
  • Development of Rules using Genesys Rules Developer Tool (GRDT)
  • Provisioning of rules using Genesys Rules Authoring Tool (GRAT) such as Rules creation/modification, deployment
  • GRAT Audit Trial
  • GRE Cluster etc.…
  • Application logs troubleshooting such as:
  • SIP Server/T-Server (T-Lib)
  • SIP Messaging
  • Universal Routing Server
  • Orchestration Server
  • Stat Server
  • GVP Components
  • Genesys Rules Engine
  • Messaging between ORS and URS such as InvokeFunctionalModule methods such as SCXMLSubmit, SCXMLQueueQuery etc.

Other:

  • Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience.
  • Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.
  • Working knowledge in the installation and configuration of the Genesys suites is a plus
  • Knowledge on Programming languages such as J2SE, J2EE, Spring Boot etc.… is a plus
  • Knowledge on RDBMS Databases such as Oracle (RDBMS) and No SQL Databases such as Cassandra is a plus
  • Knowledge on Cloud Computing technologies such AWS, Azure etc.… is a plus
  • Knowledge on Genesys SDK development is a plus
  • Experience working on Genesys Administrator Extensions, Genesys Administrator and CME.
  • Good communication skills (Written and oral).

Technologies:

  • Genesys Technologies: Genesys Composer, infrastructure Build, SCXML, ECMA Scripting, Web Request, Web Service Blocks, DB Blocks
  • Hands on: Genesys CME, Routing Layer, GVP, SIP, Media Layers, Composer, IRD strategy development, GRAT
  • Trouble Shooting: SIP server/ T-Server

Role

  • Work with Application Development Team supporting IVR, middleware and Contact Center Desktop Integration Services.
  • Responsible for delivering high quality Voice and CTI.
  • Providing estimates, responsible for detailed analysis and design, development, unit testing, providing support during QA and UAT cycles and a defect free production delivery.
  • In addition to Contact Center Technologies, this team provides an internal intranet based UI solution to enable business users to make dynamic changes to the IVR applications.
  • The position will require off hours support as needed.
  • Application Developers are expected to work closely with the entire IVR and CTI Development team in the US and India primarily.

Qualifications - External

  • B.E/B.TECH
Dice Id : 10462843
Position Id : 6677765
Originally Posted : 2 months ago
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