Genesys Engineer

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The Judge Group, Inc.
Engineer, Web, Manager, Management
Full Time

Job Description

Location: Des Moines, IA
Description:
Our direct client is currently seeking a Genesys Engineer to join their team.

Please email resumes to Michelle Xavier at

**Candidates must be available to work directly on our w2 without sponsorship**

This successful candidate will have the following background:
  • Detailed knowledge and experience in Genesys Pure Engage Solutions
  • Strong Knowledge of SIP infrastructure, Genesys Administrator, GAX, Agent Configurations (CME), Universal Routing Server (URS), Orchestration Routing Server (ORS), Genesys PureEngageCloud (PEC) and Genesys Workspace Web Edition (WWE)
  • Strong Knowledge on Genesys routing solutions, Media server, Resource Manager and Genesys voice portal
  • Hands on experience in Intelligent Workload Distribution
  • Handle the escalation calls and coordinate with vendor
  • Good experience on Genesys Interaction recording, Analytics & Workforce Management
  • Good experience on Genesys Info Mart & Pulse/ CCPulse reporting and Historical reporting

**Candidates must be available to work directly on our w2 without sponsorship**

The Judge Group is a privately-owned, leading professional services firm, providing technology, talent and learning solutions to businesses around the globe. Judge's expertise is positioned at the crossroads of people and technology - two of the most important aspects of successful business today. Our solutions are successfully delivered through a workforce of 4,500+ professionals and an international network of more than 30 practice offices. The Judge Group prides itself on delivering services of exceptional quality and value while upholding our commitment to customer service. Find out more information at www.judge.com.

Contact:

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


Company Information

The Judge Group, celebrating its 50th anniversary, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices in the United States, Canada, and India. The Judge Group serves more than 50 of the Fortune 100 and is responsible for over 9,000 professionals on assignment annually across a wide range of industries.

Dice Id : cxjudgpa
Position Id : 678466
Originally Posted : 1 month ago

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