Genesys Engineer

Full Time

Job Description

Provides support for Genesys Software Application. To include but not limited to call flow design, customer support, and operating system maintenance.

  • Displays great competency in implementation and troubleshooting of Call Flows and Queue Designs using Interactive/CIC Attendant
  • Makes use of the Dev environment by limiting the changes and new development work in the Production environment
  • Displays ability to independently consult with user groups and determine the best course of action for their needs.
  • Delivers pre-development documentation and planning prior to the start of the development cycle
  • Displays great competency in utilization and understanding of system reports regarding overall call volume and system health
  • Displays great competency in management and understanding of system reports regarding overall server health
  • Displays great competency in management and understanding of reports related to contact center users
  • Displays ability to perform basic configuration of BIS - including the addition of new handsets replacement of existing handsets and the re-naming of users
  • Participates in After Hours on-call- Comfortable working with users in a training/mentoring environment as required
  • Ability to lead and mentor Engineers and Associates as they develop their knowledge and skills of the systems
  • In addition to the above job responsibilities, other duties may be assigned.


Position Compensation Range: $81,078.40 - $129,729.60 Annual

MINIMUM REQUIREMENTS

Education: Bachelor's degree preferred
Experience: 3 years relevant experience. Relevant experience may be considered in lieu of a degree.
Licensure: None required

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

The selected candidate will be required to complete a background check at time of offer per University Policy.



The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
Dice Id : 10300158
Position Id : R0030837
Originally Posted : 3 months ago
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