Genesys IVR Developer

IVR, CTI, Genesys
Full Time, Contract Corp-To-Corp, Contract Independent, Contract W2, 6+ Months

Job Description

Job Title: Genesys IVR Developer
Location: NYC, NY

Job Description:-
  • 8+ years of intensive experience in call center applications specifically CTI, IVR, call routing and integration with dialer systems
  • Must have Call Center experience and understand overall Call Center concepts
  • Strong experience in Genesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop (GAD).
  • 4 Strong experience on analysis of SIP messages and T-lib events. Expertise in Genesys clients likes CME, SCI, GA, OCM and IRD.
  • Expertise in Trouble shooting the issues by analyzing the Logs.
  • Experience with installation and configuration of various Genesys framework components.
  • Have in-depth knowledge and working experience in Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.).

Qualifications.

  • Strong experience in TDM/VoIP routing protocols call processing (SS7, ISDN, SIP).
  • Exposure to Call Routing/Strategy Capabilities, CTI, and T-Server operations.
  • Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Objects.
  • Working knowledge of Avaya CMS for trunk group reporting, vectors for call delivery and integration with Genesys.
  • Experience with Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance
  • Able to be an active participant in design and communicate design approach
  • Should possess current Genesys certifications.
  • Certified System Consultant for Genesys SIP Server, Certified System Consultant for Genesys Voice Platform 8.1.
Rashmi Malhotra
415-360-1700 EXT 277

Posted By

Rashmi Malhotra

Dice Id : 90967174
Position Id : 2020-2015
Originally Posted : 2 months ago
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