Genesys IVR Developer

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Genesys Contact Center, IVR configuration, Call-Center-as-a-Service (CcaaS)
Contract W2, Contract Independent, Contract Corp-To-Corp, 12 Months
Depends on Experience

Job Description

  • 3+ years of working in a Contact Center environment
  • Perform IVR configuration and other relevant configuration in the Genesys Contact Center platform in Private/Public cloud (AWS)
  • Participate and assist in the development of operational policies, standards and procedures for contact center services
  • Support BA to translate business requirements and features into technical solutions for deployment
  • Perform basic IVR and Call-Center-as-a-Service (CcaaS) testing and support in functional and integration testing
  • Be responsible for configuring, maintaining, and troubleshooting Genesys platform for IVR, routing, Co-browsing, Virtual hold, Screen pops.
  • Integrate Genesys with other enterprise applications, third party systems via APIs
  • Assist the Operations and Support team with the telecommunications and IP telephony infrastructure support
  • Closely communicate with customers and various team members, stakeholders during project delivery
  • Serverless development experience including complex integrations with Amazon Lex, Lambda, Redshift, Aurora, Kinesis and Dynamo DB



Kind regards, 
Varun Rawal

Talent Acquisition – Synechron

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Company Information

Accelerating Digital for Banks, Asset Managers, and Insurance companies.

Synechron is a leading digital transformation consulting firm focused on the financial services industry and is working to Accelerate Digital initiatives for banks, asset managers, and insurance companies around the world. Synechron uniquely delivers these firms an end-to-end Digital, Consulting and Technology capabilities with expertise in wholesale banking, wealth management and insurance as well as emerging technologies like Blockchain, Artificial Intelligence, and Data Science. Based in New York, the company has 22 offices around the globe, with over 10,000 employees producing over $650M+ in annual revenue. For more information please visit our company website.

Synechron's complete spectrum of Digital, Business Consulting, and Technology services include:


  • Technology Consulting
  • Systems Integration
  • Application Development & Maintenance
  • Automation
  • Enterprise Architecture & Cloud
  • Quality Assurance
  • Data & Analytics
  • IT and Database Support
  • Microservices and API Development
  • Business Process Management

Business Consulting

  • Enterprise Strategy, Architecture and Transformation
  • Client Experience and Lifecycle Management
  • Data Science, Engineering and Governance
  • Regulatory Change and Compliance
  • Finance and Risk Transformation
  • Innovation Management
  • Program Management Services


  • Experience Design
  • Deployment and DevOps
  • Emerging Technology Frameworks
    • Blockchain
    • AI Automation
    • InsurTech
    • RegTech
    • AI Data Science
    • Wealth Tech
    • Digital Ecosystems
    • InvestTech

Dice Id : 10111699
Position Id : 200234
Originally Posted : 3 months ago

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